IC89574: MAILBOX RESTORE MAY FAIL IN MMC GUI FOR EXCHANGE 2007 CLUSTER ENVIRONMENTS WITH ERROR MESSAGE ACN5237E

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APAR status

  • Closed as program error.

Error description

  • Problem Description:
    In Microsoft Exchange 2007 cluster environments restore
    may fail using the Tivoli Storage Manager for Mail: Data
    Protection for Microsoft Exchange Server MMC GUI.
    Mailbox restores are only possible for the first active node
    in the cluster.
    
    The problem comes with Exchange 2007 SCC clusters with more than
    one active virtual Exchange server.  For example, the problem
    does not affect an Active/Passive cluster, but would affect
    an Active/Active/Passive cluster.
    
    
    Customer/L2 Diagnostics:
    Example given: An 3 virtual server Exchange 2007 is built with
    three nodes.
    EXCCLU01
    EXCCLU02
    EXCCLU03
    
    Mailbox restores for EXCCLU01 will work on every node in the
    cluster.
    
    The mailbox restores for EXCCLU02 and EXCCLU03 are not
    successful
    on any node in the cluster.
    
    The error message for those mailbox restores is:
      ACN5237E Unable to communicate with the Microsoft
               Exchange Server.
    
    A trace of the Data Protection for Exchange shows the
    cause of the failure:
    
    psex07ut.cpp  (1623): PSExchangeExecuteCmdlet():
        Adding cmdlet <New-StorageGroup -Name TSMRSG -Recovery
        -Server EXCCLU01 -LogFolderPath
        c:\Templogpath\TSMRSG_20130116142240
        -SystemFolderPath c:\Tempdbpath\TSMRSG_20130116142240>
      to pipeline...
    
    The problem is the -Server being the first active virtual server
    EXCCLU01 and not the actual one EXCCLU02 or EXCCLU03
    
    
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager for Mail: Data Protection for Microsoft
    Exchange Server 6.3 and newer
    IBM Tivoli FlashCopy Manager FlashCopy Manager for Microsoft
    Exchange Server 3.1 and newer
    
    
    Initial Impact:
    Low
    
    
    Additional Keywords:
    TSM TDP SCR SCC CCR IMR Single Copy Continious
    Replication Standby
    
    Local Fix:
    Mailbox Restore may be performed with the MFC style GUI or
    command line using the /excserver option to point to the proper
    Exchange node in the cluster.
    

Local fix

  • Mailbox Restore may be performed with the MFC style GUI or
    command line using the /excserver option to point to the proper
    Exchange node in the cluster.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users of  Data Protection for Exchange       *
    *                 6.3.0.3, 6.3.1 and 6.4.                      *
    *                  FlashCopy Manager for Microsoft Exchange    *
    *                 3.1.1 and 3.2                                *
    ****************************************************************
    * PROBLEM DESCRIPTION: In Microsoft Exchange 2007 cluster      *
    *                      environments restore                    *
    *                      may fail using the Tivoli Storage       *
    *                      Manager for Mail: Data                  *
    *                      Protection for Microsoft Exchange       *
    *                      Server MMC GUI.                         *
    *                      Mailbox restores are only possible      *
    *                      for the first active node               *
    *                      in the cluster.                         *
    *                                                              *
    *                      The problem comes with Exchange 2007    *
    *                      SCC clusters with more than             *
    *                      one active virtual Exchange server.     *
    *                      For example, the problem                *
    *                      does not affect an Active/Passive       *
    *                      cluster, but would affect               *
    *                      an Active/Active/Passive cluster.       *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 fix is currently projected to be available   *
    *                 in:                                          *
    *                 - Data Protection for Microsoft Exchange     *
    *                 6.4.1.1                                      *
    *                 Note 1: This is subject to change at the     *
    *                 discretion of IBM.                           *
    *                 Note 2: Until a FlashCopy Manager for        *
    *                 Microsoft Exchange component fix is          *
    *                 available, FlashCopy Manager customers may   *
    *                 install and use a fixed level of the         *
    *                 Tivoli Storage Manager for Mail: Data        *
    *                 Protection for Exchange component fix in     *
    *                 their environment. The Data Protection for   *
    *                 Microsoft Exchange fix provides equivalent   *
    *                 functionality to FlashCopy Manager for       *
    *                 Microsoft Exchange when used in FlashCopy    *
    *                 Manager environments                         *
    ****************************************************************
    *
    

Problem conclusion

  • Data Protection for Exchange has been updated to store and use
    active mailbox server instance name in ACTIVEMAILBOXINSTANce
    option specified in .cfg file
    

Temporary fix

Comments

  • ž**** AE13/12/18 FIX IN ERROR. SEE APAR IC98398  FOR DESCRIPTION
    ž**** AE13/12/18 FIX IN ERROR. SEE APAR IC98398  FOR DESCRIPTION
    

APAR Information

  • APAR number

    IC89574

  • Reported component name

    TDP EXCHANGE WI

  • Reported component ID

    5698DPXAP

  • Reported release

    63W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-01-17

  • Closed date

    2013-07-30

  • Last modified date

    2014-03-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MMC
    

Fix information

  • Fixed component name

    TDP EXCHANGE WI

  • Fixed component ID

    5698DPXAP

Applicable component levels

  • R64W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager for Mail

Software version:

63W

Reference #:

IC89574

Modified date:

2014-03-06

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