IC89526: THE FILESYSTEM REMOTE MOUNT OPERATION ON WINDOWS FAILS WHEN THE BACKUP WAS CREATED WITH MULTIPLE COMPONENTS

Download Information: Version 4.1 Tivoli Storage FlashCopy Manager

APAR status

• Closed as program error.

Error description

• The Tivoli Storage FlashCopy Manager Remote Mount function on
  Windows will fail when the backup was created with multiple
  components. In this context, "components" refers to the
  "components of the application environment.
  For example:
  With multiple databases on the same FlashCopy Manager for
  Exchange backup command.
  With multiple databases on the same FlashCopy Manager for
  Exchange backup command.
  With multiple driver letters (Filesystems) on the same FlashCopy
  Manager MMC and Base System Services backup comman
  Command examples using multiple "components":
  Exchange: tdpexcc backup db1,db2
  SQL:            tdpsqlc backup db1,db1
  FS:               fcmcli backup g:,s:
  When a backup is created in this way, FlashCopy Manager on
  Windows imports all volumes for all dbs, drives, etc .. in the
  set.
  In the case of Exchange or SQL environments, empty folders are
  created only and then subfolders for each volume used by the
  snapshotset are created.
  For example, if the backup command was:
    "tdpexcc backup db1,db2"
  and db1 and db2 both had the db and logs on separate volumes.
  Then, the user issues this remote mount command:
    "tdpexcc mount backup db1=c:\mnt /remote....."
  the following would be seen:
  c:\mnt\vol1\      << db1 db volume contents
  c:\mnt\vol2\      << db1 log volume contents
  c:\mnt\vol3\      << db2 db volume contents
  c:\mnt\vol4\      << db2 log volume contents
  In the case of a FileSystem backup, the operation will fail as
  FlashCopy Manager cannot remote mount a Filesystem (FS) backup
  that was created specifying multiple components in a single
  backup command.
  For example, if the backup command was:
    fcmcli backup g:,t:
  and then the following remote command was issued:
    fcmcli mount backup g:=p: /remote....
  or
    fcmcli mount backup g:=c:\mntpnt /remote....
  the operation would fail.
  Affected Releases:
  Tivoli Storage Manage Client 6.3 and 6.4
  Other Affected Components:
  Tivoli Storage FlashCopy Manager VSS Requestor 3.1 and 3.2
  Additional Keywords: None
  

Local fix

• Do not create backups of multiple components in a single backup
  command. Instead backup components individually.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of Tivoli Storage FlashCopy Manager    *
  *                 VSS Requestor in FlashCopy Manager for       *
  *                 Microsoft Exchange Server and FlashCopy      *
  *                 Manager for Microsoft SQL Server             *
  *                 environments                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 fix is projected to be included in the       *
  *                 3.2.1 Fix Pack of Tivoli Storage FlashCopy   *
  *                 Manager on Windows. Note: This is subject    *
  *                 to change at IBM's discretion.               *
  ****************************************************************
  The Tivoli Storage FlashCopy Manager Remote Mount function on
  Windows will fail when the backup was created with multiple
  components. In this context, "components" refers to the
  "components" of the application environment.
  

Problem conclusion

• Changes were made in order to support mount and respective
  unmount of remote backup on local server. At unmount the
  application will mask entire set if no snapshots are exposed
  any more.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMAGENT
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R64W PSY

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