IC89362: SERVER INSTALL MAY FAIL IF PREVIOUS INSTALL ATTEMPT FAILED

APAR status

• Closed as program error.

Error description

• The Tivoli Storage Manager server installation coordinates the
  installation of the Tivoli Storage Manager server, DB2, and
  other components.
  If the Tivoli Storage Manager server installation or upgrade,
  installs the server successfully but the DB2 component fails,
  subsequent attempts to install might fail.
  
  Identifying and correcting the problem that caused the initial
  DB2 install failure does not always allow the Tivoli Storage
  Manager server installation to complete successfully.  The
  installer messages might incorrectly indicate that the Tivoli
  Storage Manager server failed to install when the Tivoli Storage
  Manager server component is at the desired level.
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager server installation or upgrade version
  6.x on all platforms
  
  Customer/L2 Diagnostics
  Error message returns from the installation:
  --------------------------------------------
  See xxx\log.txt for details.
  
  The following components has errors:
  Tivoli Storage Manager server
  
  There were problem installing the IBM Tivoli Storage Manager
  Server. See xxx\tsm_server.log for details.
  --------------------------------------------
  
  When this problem occurs the tsm_server.log will not be updated
  with any entries for additional install attempts.  All the logs
  entries are from the first install attempt when the server
  installed successfully but the DB2 component failed.
  
  Initial Impact:
  High
  
  Additional Keywords:
  TSM upgrading die quit
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager users performing  *
  *                 an upgrade.                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: pply fixing level when available.            *
  *                 This problem is currently projected to be    *
  *                 fixed in level 6.3.4.                        *
  *                 Note that this is subject to change at the   *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R61Z PSY

     UP

• R62A PSY

     UP

• R62H PSY

     UP

• R62L PSY

     UP

• R62S PSY

     UP

• R62W PSY

     UP

• R62Z PSY

     UP

• R63A PSY

     UP