Fixes are available
APAR status
Closed as program error.
Error description
In Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange, the Mailbox Restore Browser may fail to restore a mailbox that had been previously deleted. The Mailbox Restore Browser displays the mailbox display name rather than the mailbox alias name if a mailbox has been deleted and recreated. You can still browse the messages and folders, but if you attempt to restore the mailbox, the GUI cannot find the recreated mailbox and fails with the following error: The mailbox "<mailbox_name>" does not exist.
Local fix
Use the command line to restore the deleted mailbox ("tdpexec restoremailbox <mailboxname>")
Problem summary
**************************************************************** * USERS AFFECTED: Users of Data Protection for Exchange * * 6.3.0.3, 6.3.1 and 6.4. * * FlashCopy Manager for Microsoft Exchange * * 3.1.1 and 3.2 * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * fix is currently projected to be available * * in: * * - Data Protection for Microsoft Exchange * * 6.4.0.1 and 6.4.1 * * - FlashCopy Manager for Microsoft Exchange * * 3.2.1 * * Note 1: This is subject to change at the * * discretion of IBM. * * Note 2: Until a FlashCopy Manager for * * Microsoft Exchange component fix is * * available, FlashCopy Manager customers may * * install and use a fixed level of the * * Tivoli Storage Manager for Mail: Data * * Protection for Exchange component fix in * * their environment. The Data Protection for * * Microsoft Exchange fix provides equivalent * * functionality to FlashCopy Manager for * * Microsoft Exchange when used in FlashCopy * * Manager environments * **************************************************************** *
Problem conclusion
Data Protection for Exchange has been updated to search the recreated mailboxes by display name.
Temporary fix
Comments
APAR Information
APAR number
IC89330
Reported component name
TDP EXCHANGE WI
Reported component ID
5698DPXAP
Reported release
64W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-01-01
Closed date
2013-02-28
Last modified date
2013-03-05
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TDP EXCHANGE WI
Fixed component ID
5698DPXAP
Applicable component levels
R64W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSTG2D","label":"Tivoli Storage Manager for Mail"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"64W","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
05 March 2013