IC89330: DATA PROTECTION FOR EXCHANGE MAILBOX RESTORE BROWSER FAILS TO RESTORE A MAILBOX THAT HAD BEEN PREVIOUSLY DELETED

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • In Tivoli Storage Manager for Mail: Data Protection for
    Microsoft Exchange, the Mailbox Restore Browser may fail to
    restore a mailbox that had been previously deleted.  The Mailbox
    Restore Browser displays the mailbox display name rather than
    the mailbox alias name if a mailbox has been deleted and
    recreated. You can still browse the messages and folders, but if
    you attempt to restore the mailbox, the GUI cannot find the
    recreated mailbox and fails with the following error:
    
     The mailbox "<mailbox_name>" does not exist.
    

Local fix

  • Use the command line to restore the deleted mailbox ("tdpexec
    restoremailbox <mailboxname>")
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users of  Data Protection for Exchange       *
    *                 6.3.0.3, 6.3.1 and 6.4.                      *
    *                 FlashCopy Manager for Microsoft Exchange     *
    *                 3.1.1 and 3.2                                *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 fix is currently projected to be available   *
    *                 in:                                          *
    *                 - Data Protection for Microsoft Exchange     *
    *                 6.4.0.1 and 6.4.1                            *
    *                 - FlashCopy Manager for Microsoft Exchange   *
    *                 3.2.1                                        *
    *                 Note 1: This is subject to change at the     *
    *                 discretion of IBM.                           *
    *                 Note 2: Until a FlashCopy Manager for        *
    *                 Microsoft Exchange component fix is          *
    *                 available, FlashCopy Manager customers may   *
    *                 install and use a fixed level of the         *
    *                 Tivoli Storage Manager for Mail: Data        *
    *                 Protection for Exchange component fix in     *
    *                 their environment. The Data Protection for   *
    *                 Microsoft Exchange fix provides equivalent   *
    *                 functionality to FlashCopy Manager for       *
    *                 Microsoft Exchange when used in FlashCopy    *
    *                 Manager environments                         *
    ****************************************************************
    *
    

Problem conclusion

  • Data Protection for Exchange has been updated to search the
    recreated mailboxes by display name.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC89330

  • Reported component name

    TDP EXCHANGE WI

  • Reported component ID

    5698DPXAP

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-01-01

  • Closed date

    2013-02-28

  • Last modified date

    2013-03-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TDP EXCHANGE WI

  • Fixed component ID

    5698DPXAP

Applicable component levels

  • R64W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager for Mail

Software version:

64W

Reference #:

IC89330

Modified date:

2013-03-05

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