IC89269: STORAGE RESOURCE AGENT REPORTING AND IDENTIFICATION INCONSISTENT ACROSS GUI FUNCTIONS/VIEWS.

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APAR status

  • Closed as program error.

Error description

  • Storage Resource Agents are correctly identified by hostname
    under Administrative Services - Data Sources - Data/Storage
    Resource Agents in the GUI, however the same agents are
    identified only by IP address in many default and
    customer-created asset reports.  This inconsistency is due to a
    defect in the way that the server code creates the cached data
    that it generates reports from.  The hostname information is
    entered into the agent cache by querying two different database
    tables, and the problem occurs when IP addresses are erroneously
    entered into cache fields that should contain hostnames when
    available.
    When Storage Resource Agents are initially deployed, the
    hostname information is entered into the TPCDB database based on
    DNS queries. If the hostname does not resolve in DNS, the IP
    address is entered.  This is later updated with hostname
    information when probes are run against the Storage Resource
    Agent.
    RECREATE STEPS:
    Deploy Storage Resource Agents from a Tivoli Storage
    Productivity Center server then view possibly inconsistent
    hostname reporting across GUI functions.
    ________________________________________________________________
    DB2 Version used for Server:    N/A
    The defect is against component:   5608TPCS0
    Server/Manager build/release (TPC):   4.2.2
    Agent build/release (TPC):    4.2.2
    Server/Manager (OS):     All supported platforms
    Agent (OS):       All supported platforms
    ________________________________________________________________
    Problem as described by customer:
    Agent reports only display IP addresses for agents otherwise
    identified by hostname
    Initial customer impact (low/med/high):  med
    

Local fix

  • A temporary workaround to this problem is to recycle the TPC
    Data server process and log out and back into the TPC GUI.  This
    is a temporary problem and the display discrepancy will return
    in time.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: TPC 4.2.2 FP2 or lower users who are         *
    *                 creating 'Data                               *
    *                 Manager/Reporting/Asset/System-wide/Agents   *
    *                 reports                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION: There is an inconsistency displaying    *
    *                      the hostname of an SRA in the           *
    *                      'Data Manager/Reporting/Asset/          *
    *                      System-wide/Agents reports and the      *
    *                      hostname in the SRA data source panel.  *
    *                      The displayed hostnames could have      *
    *                      been different for the same SRA host.   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    -
    

Problem conclusion

  • With this fix the hostnames do not differ anymore.  The fix
    for this APAR is targeted for the following maintenance package:
    
    | fix pack | 4.2.2-TIV-TPC-FP0004 - target June 2013
    
    http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
    
    The target dates for future fix packs do not represent a formal
    commitment by IBM. The dates are subject to change without
    notice.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC89269

  • Reported component name

    TPC STANDARD ED

  • Reported component ID

    5608TPCS0

  • Reported release

    422

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-12-26

  • Closed date

    2013-01-30

  • Last modified date

    2013-01-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TPC STANDARD ED

  • Fixed component ID

    5608TPCS0

Applicable component levels

  • R422 PSY

       UP



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Document information


More support for:

Tivoli Storage Productivity Center Standard Edition

Software version:

422

Reference #:

IC89269

Modified date:

2013-01-30

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