IC89140: ANS0324E (RC34) PARTIAL OBJECT RETRIEVE FAILING, INVALID LENGTH,AGAINST DEDUPED DATA. ANR0546W, ANR1181E AND ANR0532W ON SERVER.

IBM Tivoli Storage Manager (TSM) server V6.3.3.x interim fix downloads

APAR status

• Closed as program error.

Error description

• 'ANS0324E (RC34) partialObjLength value for partial object
  retrieve is invalid' error is received by Tivoli Storage Manager
  client/API. Data being restored/retrieved is in a deduplicated
  storage pool. The following errors are seen on the server:
   ANR0546W Retrieve or restore failed for session 2426 for node
   NODE1 (WinNT) - internal server error detected. (SESSION: 2426)
   ANR1181E sstxn.c(502): Data storage transaction 0:196154264 was
   aborted. (SESSION: 2426)
   ANR0532W smnode.c(3668): Transaction  ( 1196ad678 ) was aborted
   for session 2426 for node NODE1 (WinNT).  (SESSION: 2426)
  This problem can only occur when a client has data stored in two
  different deduplicated primary storage pools. This means having
  multiple management classes for a single clients data pointing
  to two different pools or having moved data from one pool to
  another.
  Problem originally reported against Fastback DR replication to
  Tivoli Storage Manager Server.
  Tivoli Storage Manager client/API trace shows:
  11/30/2012 20:13:53.569 [001208] [668] : session.cpp
  (2274): Address of buffer is  fab003c
  11/30/2012 20:13:53.569 [001208] [668] : dsmget.cpp
  (4079): ApiObjRtrv: partial obj restore objid: 0 1111090108,
  offset: 0 45219840, length: 0 1064960
  11/30/2012 20:13:53.569 [001208] [668] : session.cpp
  (1664): Send Verb: Length:    34 Code: 00000049 Type:
  ObjRtrvPartial
  11/30/2012 20:13:53.569 [001208] [668] : commtcp.cpp
  (2245): TcpWrite: 34 bytes written of 34 requested.
  11/30/2012 20:13:53.569 [001208] [668] : session.cpp
  (1701): Sent Verb: Length:       34 Code: 00000049 Type:
  ObjRtrvPartial->
  11/30/2012 20:13:53.569 [001208] [668] : dsmget.cpp          (
  516): dsmBeginGetData EXIT: rc = >0<.
  11/30/2012 20:13:53.569 [001208] [668] : dsmget.cpp          (
  782): dsmGetObj ENTRY: dsmHandle=3 objId:0 1111090108
  dataBlkPtr: 05755B64
  .......
  11/30/2012 20:13:56.366 [001208] [668] : session.cpp
  (1572):   Length:    13 Code: 00000051 Type:    <- EndObjData
  11/30/2012 20:13:56.366 [001208] [668] : dsmget.cpp
  (2837): EndObjData: getInfoP->actSize 0, getInfoP->curPos 0,
  numBytes 151659
  11/30/2012 20:13:56.366 [001208] [668] : dsmget.cpp
  (3044): Server aborted sub-transaction. Reason code: 34
  11/30/2012 20:13:56.366 [001208] [668] : dsmget.cpp
  (1055): dsmGetData: DataBlk.numBytes = 151659.
  11/30/2012 20:13:56.366 [001208] [668] : dsmget.cpp
  (1076): dsmGetData EXIT: rc = >34<.
  11/30/2012 20:13:56.366 [001208] [668] : dsmmsg.cpp          (
  747): dsmRCMsg ENTRY: Tivoli Storage ManagerHandle=3 rc: 34 msg
  : 0575684C
  11/30/2012 20:13:56.366 [001208] [668] : dsmmsg.cpp
  (1148): Tivoli Storage ManagerHandle=3 rc: 34 msg : >ANS0324E
  (RC34)   partialObjLength value for partial object retrieve is
  invalid.<
  11/30/2012 20:13:56.381 [001208] [668] : amsglog.cpp         (
  433): nlLogPrintf: msg number = 324
  11/30/2012 20:13:56.381 [001208] [668] : GlobalRC.cpp        (
  330): msgNum = 324 changed the Global RC.
  So bitfile id 1111090108 is the one Tivoli Storage Manager is
  having a problem with.
  Tivoli Storage Manager Server af bf ss session trace shows the
  following for the rc 34 coming from an rc 26
  (BFRC_INVALID_LENGTH) against btfile id 1111090108
  20:13:56.222 [4909347][sstrans.c][2319][ssRtrv]:Partial object
  retrieve values are: framesize=262096, userBytesPerFrame=262064,
  framesToSkip=0.
  20:13:56.223 [4909347][sstrans.c][2325][ssRtrv]:Setting up for
  partial object retrieve: bytesToSkip=0.0,
  bytesToSkipInFirstFrame=0, startingFrame=1.
  20:13:56.224 [4909347][bfrtrv.c][2168][RtrvOne]:rc 26 from
  afRtrv for other sequential media.
  20:13:56.224 [4909347][bfrtrv.c][1780][bfRtrv]:rc 26 (sinkRc 0)
  from RtrvOne
  20:13:56.225 [4909347][bfrtrv.c][1810][bfRtrv]:Error 26
  retrieving bitfile 845737 with offset 0 and length 434086
  20:13:56.225 [4909347][bfrtrv.c][1890][bfRtrv]:Exiting, bitfile
  1111090108, rc=26.
  20:13:56.225 [4909347][smnqr.c][2179][SmRetrieveBitfile]:rc 26
  from bfRtrv
  20:13:56.226 [4909347][smnqr.c][2324][SmRetrieveBitfile]:Partial
  retrieval (offset 45220143, length 1064960) failed (26) for
  bitfile 1111090108.
  20:13:56.228 [4909347][output.c][6716][PutConsoleMsg]:ANR0546W
  Retrieve or restore failed for session 595060 for node
  N025DELFBK01 (WinNT) - internal server error detected.~
  20:13:56.228 [4909347][smnode.c][19638][SmDoObjRtrv]:Reporting
  34 for rtrv of 0 1111090108 (offset 45220143, len 1064960) for
  N025DELFBK01(595060).
  Tivoli Storage Manager Versions Affected: 6.x
  Initial Impact: Medium
  Additional Keywords:  TSM dedup deduplication restore
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users.     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.2.6, 6.3.3.100 and 6.3.4. Note   *
  *                 that this is                                 *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  *
  

Problem conclusion

• Problem Conclusion:
  This problem was fixed.
  
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R62A PSY

     UP

• R62H PSY

     UP

• R62L PSY

     UP

• R62S PSY

     UP

• R62W PSY

     UP

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP