IC88855: AMQ4760 ERROR RECEIVED WHEN INSTALLLING AN MQ 7.1 FIX PACK WHERE A BACKUP PATH IS MANUALLY ENTERED THAT DOES NOT EXIST

APAR status

• Closed as documentation error.

Error description

• After starting the fix pack installation with "Load files
  and apply fix pack" option, if a backup directory is manually
  entered that doesn't already exist, the load of the fix pack
  will complete but the apply phase fails with an AMQ4760 error.
  
  The amqicsdn.txt file shows the installer failed to create
  a backup directory:
  Starting file backup
  Looking for: 'D:\IBM\WebSphere MQ\Maint_0.1'
  Looking for: 'D:\IBM\WebSphere MQ\Maint_0.1'
  (DoCsdBackup) ***Cannot create backup directory
  D:\IBM\WebSphere MQ\Maint_0.1' - one or more intermediate
  directories do not exist (ERROR_PATH_NOT_FOUND (3))
  
  Later attempts to install the fix pack from "Start Menu->
  All Programs-> IBM WebSphere MQ-> Apply fix pack 7.1.0.X"
  does not provide the option to manually enter the backup
  directory. The choices are to accept the default, or
  choose a directory that already exists.
  

Local fix

Problem summary

• ****************************************************************
  USERS AFFECTED:
  Users of WebSphere MQ version 7.1 trying to apply a fix pack by
  specifying the backup path manually
  
  Platforms affected:
  Windows
  
  ****************************************************************
  PROBLEM SUMMARY:
  When a backup path is entered manually in the fix pack installer
  by the user where one or more intermediate directories of
  the path does not already exist, then the installer fails as it
  does not create the directory by itself.
  
  The documentation needs to be modified in order to reflect that
  the user should provide a backup path where all the intermediate
  directories already exist and that the installer will fail if
  the directories does not exist already.
  

Problem conclusion

• The following parts of the documentation needs to be modified to
  add that the backup path entered should be an already existing
  directory and if any of the intermediate directory entered does
  not already exist then the fix pack installer will fail.
  
  WebSphere MQ
  Migrating and upgrading
  Maintenance tasks
  Applying and removing maintenance level upgrades by
  platform
  Windows: Applying maintenance level upgrades on
  WebSphere MQ version 7.1
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels