IC88581: NDMP TAPE-TO-TAPE OPERATIONS FAILING

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • NDMP tape-to-tape operations (e.g. BACKUP STGPOOL, MOVE DATA)
    may fail with errors similar to the following:
    
       ANR9999D_0292172200 AsApplySeg(asalloc.c:6049) Thread<72431>:
       snkPoolId=-1, snkNumSegs=0, totalSize=0.
       ANR9999D Thread<72431> issued message 9999 from:
       ANR9999D Thread<72431> 0x000000010000d0b8 StdPutText
       ANR9999D Thread<72431> 0x000000010000db34 OutDiagToCons
       ANR9999D Thread<72431> 0x0000000100008d9c outDiagfExt
       ANR9999D Thread<72431> 0x000000010050cb18 AsApplySeg
       ANR9999D Thread<72431> 0x00000001003cb890 ssCopyRemote
       ANR9999D Thread<72431> 0x000000010055a23c AfCopy
       ANR9999D Thread<72431> 0x0000000100bfb358 BfCopy
       ANR9999D Thread<72431> 0x0000000100588ea8 CopyBatch
       ANR9999D Thread<72431> 0x000000010057e0c4 CopyVolume
       ANR9999D Thread<72431> 0x000000010057d4e8 AfCopyVolume
       ANR9999D Thread<72431> 0x0000000100bf6e14 AfBackupPoolThread
       ANR9999D Thread<72431> 0x0000000100020ae0 StartThread
       ANR9999D_1558680217 AsApplySeg(asalloc.c:6064) Thread<72431>:
       sourceRc=0, sinkRc=0, lastSegFull=0.
       ANR9999D Thread<72431> issued message 9999 from:
       ANR9999D Thread<72431> 0x000000010000d0b8 StdPutText
       ANR9999D Thread<72431> 0x000000010000db34 OutDiagToCons
       ANR9999D Thread<72431> 0x0000000100008d9c outDiagfExt
       ANR9999D Thread<72431> 0x000000010050cbc4 AsApplySeg
       ANR9999D Thread<72431> 0x00000001003cb890 ssCopyRemote
       ANR9999D Thread<72431> 0x000000010055a23c AfCopy
       ANR9999D Thread<72431> 0x0000000100bfb358 BfCopy
       ANR9999D Thread<72431> 0x0000000100588ea8 CopyBatch
       ANR9999D Thread<72431> 0x000000010057e0c4 CopyVolume
       ANR9999D Thread<72431> 0x000000010057d4e8 AfCopyVolume
       ANR9999D Thread<72431> 0x0000000100bf6e14 AfBackupPoolThread
       ANR9999D Thread<72431> 0x0000000100020ae0 StartThread
       ANR9999D_1937880556 AsApplySeg(asalloc.c:6067) Thread<72431>:
       Out: volId=99999, start=1, offset=0, size=0.
       ANR9999D Thread<72431> issued message 9999 from:
       ANR9999D Thread<72431> 0x000000010000d0b8 StdPutText
       ANR9999D Thread<72431> 0x000000010000db34 OutDiagToCons
       ANR9999D Thread<72431> 0x0000000100008d9c outDiagfExt
       ANR9999D Thread<72431> 0x000000010050cbec AsApplySeg
       ANR9999D Thread<72431> 0x00000001003cb890 ssCopyRemote
       ANR9999D Thread<72431> 0x000000010055a23c AfCopy
       ANR9999D Thread<72431> 0x0000000100bfb358 BfCopy
       ANR9999D Thread<72431> 0x0000000100588ea8 CopyBatch
       ANR9999D Thread<72431> 0x000000010057e0c4 CopyVolume
       ANR9999D Thread<72431> 0x000000010057d4e8 AfCopyVolume
       ANR9999D Thread<72431> 0x0000000100bf6e14 AfBackupPoolThread
       ANR9999D Thread<72431> 0x0000000100020ae0 StartThread
       ANR1227E BACKUP STGPOOL: Process 9999 terminated - internal
       server error detected.
       ANR9999D Thread<72431> issued message 1227 from:
       ANR9999D Thread<72431> 0x000000010000c178 StdPutMsg
       ANR9999D Thread<72431> 0x000000010000e068 outRptf
       ANR9999D Thread<72431> 0x0000000100bf7374 EndBackupProc
       ANR9999D Thread<72431> 0x0000000100bf6ea0 AfBackupPoolThread
       ANR9999D Thread<72431> 0x0000000100020ae0 StartThread
    
    The error condition is seen when, after the mount of an input
    volume, the Tivoli Storage Manager Server sends a status request
    to the data mover and receives a response indicating that the
    data mover is active, but zero bytes of data have been read.
    This is treated as a severe error condition and the NDMP
    operation is terminated.  This problem behavior has only been
    seen on NetApp filers with Data Ontap version 8.
    
    Tivoli Storage Manager versions affected:
    All Tivoli Storage Manager Server versions
    
    Initial Impact:
    Medium
    
    Additional Keywords:
    nas anr9999d network appliance dataontap ANR9999D_0239042889
    ANR9999D_1083979952
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users      *
    *                 of NetApp network-attached storage           *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing levels when available.          *
    *                 This problem is currently projected          *
    *                 to be fixed in levels 5.5.7,                 *
    *                 6.2.6 and 6.3.4. Note that this is subject   *
    *                 to change at the discretion of IBM.          *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC88581

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-27

  • Closed date

    2012-12-07

  • Last modified date

    2013-08-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R55A PSY

       UP

  • R55H PSY

       UP

  • R55L PSY

       UP

  • R55S PSY

       UP

  • R55W PSY

       UP

  • R61A PSY

       UP

  • R61H PSY

       UP

  • R61L PSY

       UP

  • R61S PSY

       UP

  • R61W PSY

       UP

  • R62A PSY

       UP

  • R62H PSY

       UP

  • R62L PSY

       UP

  • R62S PSY

       UP

  • R62W PSY

       UP

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

63A

Reference #:

IC88581

Modified date:

2013-08-23

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