IC88028: FTP AND SFTP POLLER UNEXPECTEDLY STOP POLLING AND NEVER RESTART.

Fix packs for DataPower XML Accelerator appliances version 3.8.2
Fix packs for DataPower XML Security Gateway appliances version 3.8.2
Fix packs for DataPower Integration appliances version 3.8.2
Fix packs for DataPower B2B Appliance XB60 version 3.8.2
Fix packs for DataPower Low Latency Appliance version 3.8.2
Fix packs for DataPower XML Security Gateway appliances version 4.0.1
Fix packs for DataPower XML Accelerator appliances version 4.0.1
Fix packs for DataPower Integration appliances version 4.0.1
Fix packs for DataPower B2B appliances version 4.0.1
Fix packs for DataPower Low Latency Appliance version 4.0.1
Fix packs for DataPower XML Accelerator appliances version 4.0.2
Fix packs for DataPower XML Security Gateway appliances version 4.0.2
Fix packs for DataPower Integration appliances version 4.0.2
Fix packs for DataPower B2B appliances version 4.0.2
Fix packs for DataPower Low Latency Appliance version 4.0.2
Fix packs for DataPower Service Gateway appliances version 4.0.2
Fix packs for DataPower Low Latency Appliance version 5.0
Fix packs for DataPower B2B appliances version 5.0
Fix packs for DataPower Integration appliances version 5.0
Fix packs for DataPower XML Accelerator appliances version 5.0
Fix packs for DataPower XML Security Gateway appliances version 5.0
Fix packs for DataPower Service Gateway appliances version 5.0
Fix packs for DataPower Service Gateway XG45 Virtual Edition version 5.0
Fix packs for DataPower Integration Appliance XI52 Virtual Edition version 5.0

APAR status

• Closed as program error.

Error description

• Intermittently an SFTP poller might get stuck in a bad state if
  it loses connection to the server it is polling, and does not
  recover.
  

Local fix

• Disable the stuck poller and create a duplicate poller object
  
  or
  
  Issue a "shutdown reload" to get the original poller back into
  action
  

Problem summary

• Clients using SFTP poller to poll files from a remote server
  for an extended period of time would be affected.
  
  If the SFTP connections were dropped accidentally, the poller
  might stop polling and never recover.
  

Problem conclusion

• Fix is available in 3.8.2.17, 4.0.1.15, 4.0.2.11 and 5.0.0.5.
  
  For a list of the latest fix packs available, please see:
  
  http://www-01.ibm.com/support/docview.wss?uid=swg21237631
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  DATAPOWER

• Fixed component ID

  DP1234567

Applicable component levels

• R382 PSN

     UP

• R401 PSN

     UP

• R402 PSN

     UP

• R500 PSN

     UP