IC88028: FTP AND SFTP POLLER UNEXPECTEDLY STOP POLLING AND NEVER RESTART.

Fixes are available

Fix packs for DataPower Low Latency Appliance version 3.8.2
Fix packs for DataPower XML Security Gateway appliances version 4.0.1
Fix packs for DataPower XML Accelerator appliances version 4.0.1
Fix packs for DataPower Integration appliances version 4.0.1
Fix packs for DataPower B2B appliances version 4.0.1
Fix packs for DataPower Low Latency Appliance version 4.0.1
Fix packs for DataPower XML Accelerator appliances version 4.0.2
Fix packs for DataPower XML Security Gateway appliances version 4.0.2
Fix packs for DataPower Integration appliances version 4.0.2
Fix packs for DataPower B2B appliances version 4.0.2
Fix packs for DataPower Low Latency Appliance version 4.0.2
Fix packs for DataPower Service Gateway appliances version 4.0.2
Fix packs for DataPower Low Latency Appliance version 5.0
Fix packs for DataPower B2B appliances version 5.0
Fix packs for DataPower Integration appliances version 5.0
Fix packs for DataPower XML Accelerator appliances version 5.0
Fix packs for DataPower XML Security Gateway appliances version 5.0
Fix packs for DataPower Service Gateway appliances version 5.0
Fix packs for DataPower Service Gateway XG45 Virtual Edition version 5.0
Fix packs for DataPower Integration Appliance XI52 Virtual Edition version 5.0
Fix packs for DataPower XML Accelerator appliances version 3.8.2
Fix packs for DataPower XML Security Gateway appliances version 3.8.2
Fix packs for DataPower Integration appliances version 3.8.2
Fix packs for DataPower B2B Appliance XB60 version 3.8.2

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Intermittently an SFTP poller might get stuck in a bad state if
    it loses connection to the server it is polling, and does not
    recover.
    

Local fix

  • Disable the stuck poller and create a duplicate poller object
    
    or
    
    Issue a "shutdown reload" to get the original poller back into
    action
    

Problem summary

  • Clients using SFTP poller to poll files from a remote server
    for an extended period of time would be affected.
    
    If the SFTP connections were dropped accidentally, the poller
    might stop polling and never recover.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IC88028

  • Reported component name

    DATAPOWER

  • Reported component ID

    DP1234567

  • Reported release

    382

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-07

  • Closed date

    2012-12-27

  • Last modified date

    2013-01-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    DATAPOWER

  • Fixed component ID

    DP1234567

Applicable component levels

  • R382 PSN

       UP

  • R401 PSN

       UP

  • R402 PSN

       UP

  • R500 PSN

       UP



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Document information


More support for:

WebSphere DataPower SOA Appliances
General

Software version:

3.8.2

Reference #:

IC88028

Modified date:

2013-01-29

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