IC87737: NOTES CLIENT CRASHING and displaying popup message

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You can track all active APARs for this component.

APAR status

  • Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

  • Many users are seeing a popup in Notes with the following
    information:
    NetscapedispatchWnd: notes2.exe- Entry point not found
    The procedure entry point StrCpyNW could not be located in the
    dynamic
    link library SHELL32.dll
    
    
    In come cases the client then crashes and in other cases the
    user can click OK and continue working in Notes. The user will
    see the pop up many more times.
    It seems to happen most when opening certain messages but cannot
    be reproduced.
    The issue happens on many users PCs.  It has been reproduced
    with and without the embedded browser enabled and has been
    reproduced in safe mode with networking.  The issue does not
    happen with the basic client
    

Local fix

  • use the basic client
    

Problem summary

Problem conclusion

Temporary fix

Comments

  • This APAR is associated with SPR# JMEA8J9SWZ.
    The record was returned to the person who created it for more
     information.
    

APAR Information

  • APAR number

    IC87737

  • Reported component name

    LOTUS EXPEDITOR

  • Reported component ID

    5724R0900

  • Reported release

    623

  • Status

    CLOSED RET

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-11-01

  • Closed date

    2013-07-26

  • Last modified date

    2013-07-26

  • APAR is sysrouted FROM one or more of the following:

    LO61963

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



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Document information


More support for:

Lotus Expeditor

Software version:

623

Reference #:

IC87737

Modified date:

2013-07-26

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