IC87676: SYSTEMSTATE BACKUP NOT BEING RETRIED IN RESPONSE TO VSS TRANSIENT ERRORS.

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APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager client do not retries the backup when
    a Volume Shadow Copy Services (VSS) transient error occurs.
    
    The Tivoli Storage Manager client considers several Volume
    Shadow Copy Services (VSS) errors to be transient.
    Transient errors are network errors or drives that are
    temporarily misbehaving that might require backup recovery.
    When one of these errors occurs, the client should, by default,
    retry the VSS backup process three times at 30-second intervals.
    
    Customer/L2 Diagnostics:
    
    A trace collected with the traceflag service shows the following
    messages:
    
    asrutil cpp (xxxx):  StartSnapshotSet() failed with error
    VSS_E_SNAPSHOT_SET_IN_PROGRESS
    asrutil cpp (xxxx):  DoVssAsrBackup() Abort backup.
    
    Initial Impact:
    
    Medium
    
    Tivoli Storage Manager Versions Affected:
    
    All supported Tivoli Storage Manager clients on Windows.
    
    Additional Keywords:
    ZZTSM61 ZZTSM62 ZZTSM63 TSM VSS
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Windows clients 6.2.2 and higher running     *
    *                 SYSTEMSTATE backup with ASR support.         *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.3.2, 6.4.1. Note that this is    *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • Implemented retriable logic for ASR SYSTEMSTATE backup in the
    case of transient VSS errors.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC87676

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    63W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-10-31

  • Closed date

    2013-01-31

  • Last modified date

    2013-01-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R63W PSY

       UP

  • R64W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

63W

Reference #:

IC87676

Modified date:

2013-01-31

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