IC87665: FASTBACK SERVER RESET DURING CLEANUP WHEN COMMUNICATION FAILURE WITH DATA DEDUPE SERVICE

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APAR status

  • Closed as program error.

Error description

  • While the cleanup process is running, FastBack Server
    unexpectedly goes down when the communication error happens
    between the server and Data Deduplication service.
    
    The following errors are written in FAST_BACK_SERVER0nn.sf.
    >>>
    [MM DD hh:mm:ss:sss]( ttt)--->E18.LIB    :
    SNRepository::GetStatistics: proc_getdevinfo failed error: 5,0.
    [MM DD hh:mm:ss:sss]( ttt)--->E16.GENERAL:
    UpdateDedupStatistics: Failed to get SN statistcs. Can not
    calculated dedupe data size.
    [MM DD hh:mm:ss:sss]( ttt)--->E18.INI    : MAIN: script created
    [MM DD hh:mm:ss:sss]( ttt)->I4.GENERAL   :
    MGR_ResetInformation: Reset is about to be activated
    <<<
    
    This APAR doesn't address the cause of the communication
    failure, but is opened for the crash of FastBack Server.
    
    Tivoli Storage Manager Versions affected:
    FastBack Client 6.1 for all supported Windows platform
    
    Additional Keywords:
    SN service
    
    Additional L2 info:
    The crash occurred during an attempt to print out an error
    message with wrong parameter type.  Instead of passing 64 bits
    offset the pointer (32 bits) to the offset variable was passed,
    shifting left all following parameters and forcing a message
    formatter function to access an uninitialized memory.
    
    Initial Impact:
    Medium
    

Local fix

  • FastBack automatically restarts after the crash.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Fastback Users running TSM Fastback      *
    *                 Server with de-duplicated repository         *
    ****************************************************************
    * PROBLEM DESCRIPTION: See Error Description                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.1.7.1. Note that this is         *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • TSM Fastback has been fixed to correct this problem.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC87665

  • Reported component name

    TSM FASTBACK

  • Reported component ID

    5724FSBBK

  • Reported release

    61W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-10-31

  • Closed date

    2012-12-30

  • Last modified date

    2012-12-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM FASTBACK

  • Fixed component ID

    5724FSBBK

Applicable component levels

  • R55W PSN

       UP

  • R61L PSY

       UP

  • R61W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager FastBack

Software version:

6.1

Reference #:

IC87665

Modified date:

2012-12-30

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