IC87582: NOTES HANGING AFTER UPGRADING TO NOTES RELEASE 8.5FP1 SHF161 DUE TO INSTANT MESSAGING.

APAR status

• Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

• Notes hanging after upgrading to Notes Release 8.5FP1 SHF161 due
  to Instant
  Messaging.
  
  No reproducible scenario provided by customer.
  
  
  
  
  Time Severity Message Subsystem
  2009-09-16T19:36:15.218+02:00 WARNING NLS missing message:
  LockWindowEvent in:
  com.ibm.collaboration.realtime.ui.strings.logmessages org.eclips
  e.osgi
  2009-09-16T19:36:15.218+02:00 WARNING NLS missing message:
  UnLockWindowEvent in:
  com.ibm.collaboration.realtime.ui.strings.logmessages org.eclips
  e.osgi
  2009-09-16T19:36:27.796+02:00 WARNING NLS unused message:
  ServiceRegistry_21 in:
  com.ibm.collaboration.realtime.core.strings.logmessages org.ecli
  pse.osgi
  2009-09-16T19:36:27.796+02:00 WARNING NLS unused message:
  ServiceRegistry_2 in:
  com.ibm.collaboration.realtime.core.strings.logmessages org.ecli
  pse.osgi
  2009-09-16T19:37:32.281+02:00 WARNING NLS unused message:
  exNotifyingListener in:
  com.ibm.collaboration.realtime.buddylist.sametime.logmessages or
  g.eclipse.osgi
  2009-09-16T19:37:32.281+02:00 WARNING NLS unused message:
  exLoadingClassBl in:
  com.ibm.collaboration.realtime.buddylist.sametime.logmessages or
  g.eclipse.osgi
  2009-09-16T19:37:32.281+02:00 WARNING NLS unused message:
  exExportingToClassic
  in:
  com.ibm.collaboration.realtime.buddylist.sametime.logmessages or
  g.eclipse.osgi
  2009-09-16T19:37:32.296+02:00 WARNING NLS unused message:
  exImportingFromClassic
  in:
  com.ibm.collaboration.realtime.buddylist.sametime.logmessages or
  g.eclipse.osgi
  2009-09-16T19:37:32.312+02:00 WARNING NLS unused message:
  exParsingDatFile in:
  com.ibm.collaboration.realtime.buddylist.sametime.logmessages or
  g.eclipse.osgi
  2009-09-16T19:38:27.609+02:00 WARNING Buddylist retrieval
  failed
  com.ibm.collaboration.realtime.buddylist.internal
  2009-09-16T19:39:46.312+02:00 WARNING We don't have any consumer
  of this event
  type : 92 com.ibm.workplace.noteswc
  2009-09-16T20:40:49.024+02:00 WARNING We don't have any consumer
  of this event
  type : 92 com.ibm.workplace.noteswc
  2009-09-17T08:30:39.406+02:00 WARNING CLFRB1404E: Failed to
  query user policy
  with reason 0. Returning default User Policy.
  com.ibm.collaboration.realtime.policy.sametime
  2009-09-17T08:30:40.843+02:00 WARNING We don't have any consumer
  of this event
  type : 92 com.ibm.workplace.noteswc
  2009-09-17T08:30:40.859+02:00 WARNING We don't have any consumer
  of this event
  type : 92 com.ibm.workplace.noteswc
  2009-09-17T08:30:57.468+02:00 SEVERE Problems occurred when
  invoking code from
  plug-in:
  "com.ibm.collaboration.realtime.imhub". com.ibm.collaboration.re
  altime.imhub
  2009-09-17T08:31:50.406+02:00 WARNING Buddylist retrieval
  failed
  com.ibm.collaboration.realtime.buddylist.internal
  2009-09-17T09:02:50.513+02:00 WARNING NLS unused message:
  BrowserExtensionLoader_16 in:
  com.ibm.collaboration.realtime.browser.strings.logmessages org.e
  clipse.osgi
  2009-09-17T09:30:53.314+02:00 WARNING We don't have any consumer
  of this event
  type : 92 com.ibm.workplace.noteswc
  2009-09-17T09:34:58.494+02:00 WARNING We don't have any consumer
  of this event
  type : 92 com.ibm.workplace.noteswc
  2009-09-17T10:36:03.602+02:00 WARNING We don't have any consumer
  of this event
  type : 92 com.ibm.workplace.noteswc
  2009-09-17T11:03:33.119+02:00 WARNING quickfind lost char be
  com.ibm.rcp.csiviews.viewpart.CSIViewPartController
  2009-09-17T11:03:33.321+02:00 WARNING quickfind lost char bea
  com.ibm.rcp.csiviews.viewpart.CSIViewPartController
  2009-09-17T11:03:33.540+02:00 WARNING quickfind lost char t
  com.ibm.rcp.csiviews.viewpart.CSIViewPartController
  2009-09-17T11:03:33.540+02:00 WARNING quickfind lost char tr
  com.ibm.rcp.csiviews.viewpart.CSIViewPartController
  2009-09-17T11:36:43.077+02:00 WARNING We don't have any consumer
  of this event
  type : 92 com.ibm.workplace.noteswc
  2009-09-17T15:29:36.903+02:00 WARNING Buddylist retrieval
  failed
  com.ibm.collaboration.realtime.buddylist.internal
  2009-09-17T15:29:52.218+02:00 SEVERE Open IM failed
  com.ibm.collaboration.realtime.internal.sametime
  2009-09-17T15:44:22.220+02:00 SEVERE An internal error occurred
  during:
  "GetIMAwarenessRequest Job". org.eclipse.core.jobs
  2009-09-17T15:45:15.042+02:00 SEVERE Event loop exception
  com.ibm.rcp.personality.framework.internal
  2009-09-17T15:45:15.073+02:00 SEVERE Unhandled event loop
  exception org.eclipse.ui
  2009-09-17T15:45:24.899+02:00 SEVERE Event loop exception
  com.ibm.rcp.personality.framework.internal
  2009-09-17T15:45:24.915+02:00 SEVERE Unhandled event loop
  exception org.eclipse.ui
  2009-09-17T15:45:33.771+02:00 SEVERE Event loop exception
  com.ibm.rcp.personality.framework.internal
  2009-09-17T15:45:33.771+02:00 SEVERE Unhandled event loop
  exception org.eclipse.ui
  2009-09-17T15:45:37.714+02:00 SEVERE Event loop exception
  com.ibm.rcp.personality.framework.internal
  2009-09-17T15:45:37.714+02:00 SEVERE Unhandled event loop
  exception org.eclipse.ui
  2009-09-17T15:45:43.205+02:00 SEVERE Event loop exception
  com.ibm.rcp.personality.framework.internal
  2009-09-17T15:45:43.205+02:00 SEVERE Unhandled event loop
  exception org.eclipse.ui
  2009-09-17T15:50:08.275+02:00 WARNING We don't have any consumer
  of this event
  type : 92 com.ibm.workplace.noteswc
  2009-09-17T16:39:24.781+02:00 WARNING
  com.ibm.collaboration.realtime.magiccarpet.messageprocessor
  

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# RGAU7W6DD9.
  The record was returned to the person who created it for more
   information.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

  LO66103

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels