IC87312: SCC ISSUING FALSE ALERTS FOR SI BUSINESS PROCESS

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Business processes that are being marked successful in Sterling
    Integrator, are having alerts generated from Sterling Control
    Center saying they have failed.
    
    SI introduced two new status recently, those being "BP Queued"
    and "JMS Queued". At the step level, the numeric status value
    for those is "11" and "12". When SCC interrogates the BP steps
    to determine success/failure, it's seeing those unrecognized
    values and flagging them as errors.
    

Local fix

  • STRRTC - 352935
    SF / SF
    Circumvention: None
    

Problem summary

  • Description of issue: Getting alerts when a BP ran successfully
    on the SI node. The BP runs successfully,
    but is run with full persistence and there are a few steps that
    have status "JMS Queued" and "BP queued"
    which apparently equate to WF_STATUS 11 and 12. These statuses
    are apparently being passed to Control Center
    as "inError true", which in turn causes a return code 8, thus
    causing alerts to be issued (a rule is set up to alert if return
    code is not 0).
    

Problem conclusion

  • Description of fix: Added status codes 11 and 12 to a table in
    Control Center.  These entries indicate to treat these
    conditions as successful.
    

Temporary fix

  • Fix published on 10/22/2012.
    

Comments

APAR Information

  • APAR number

    IC87312

  • Reported component name

    STR CONTROL CEN

  • Reported component ID

    5725D0200

  • Reported release

    530

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-10-17

  • Closed date

    2012-11-08

  • Last modified date

    2012-11-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR CONTROL CEN

  • Fixed component ID

    5725D0200

Applicable component levels

  • R530 PSY

       UP

  • R540 PSY

       UP



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Document information


More support for:

Sterling Control Center

Software version:

5.3

Reference #:

IC87312

Modified date:

2012-11-08

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