IBM Support

IC87215: TIVOLI STORAGE MANAGER FOR MICROSOFT SHAREPOINT BACKUPS 'HANG' AT 0%.

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Backups hang at 0% and checking media log
    a Java VM exception was thrown while writing data to Tivoli
    Storage Manager server, thus causing the media service to crash.
    
    
    
    
    Customer/L2 Diagnostics
    The Java VM exception log is located in
    "Tivoli\TSM\SharePoint\DocAve5\Manager\ZeusMedia\bin". The name
    format is "hs_err_pid1880.log"
    
    In this case it shows:
    
    # An unexpected error has been detected by Java Runtime
    Environment:
    #
    #  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x4a9dcda9,
    pid=1880, tid=5532
    #
    # Java VM: Java HotSpot(TM) Client VM (10.0-b19 mixed mode
    windows-x86)
    # Problematic frame:
    # C  [TSMAPI.dll+0x7cda9]
    
    
    ---------------  T H R E A D  ---------------
    
    Current thread (0x475bfc00):  JavaThread "FB20120829210012_000"
    [_thread_in_native, id=5532, stack(0x4b860000,0x4b960000)]
    
    siginfo: ExceptionCode=0xc0000005, writing address 0x6905d81c
    
    Registers:
    EAX=0x00000000, EBX=0x4b0e5dc6, ECX=0x475bfc00, EDX=0x00000023
    ESP=0x4b95e79c, EBP=0x4ac66319, ESI=0x4b95e9d4, EDI=0x78552e73
    EIP=0x4a9dcda9, EFLAGS=0x00010202
    
    Top of Stack: (sp=0x4b95e79c)
    0x4b95e79c:   4ac66319 4ac61778 4b0da7c8 4b0daa80
    0x4b95e7ac:   4b95e908 04000000 00000014 4b0daab4
    0x4b95e7bc:   73583c3a 4b0da7c8 00000002 4b0e5dc6
    0x4b95e7cc:   4b95ee02 4b0d19b8 4b95f2ec 475bfc00
    0x4b95e7dc:   03322bd0 4b95f29c 00004b95 4b95e84e
    0x4b95e7ec:   00001018 4b0c8248 4b0c8250 4b080178
    0x4b95e7fc:   4b0da7c0 00001018 000009b4 4b080000
    0x4b95e80c:   4b95e608 4b080000 4b95e854 7c8280e0
    
    Instructions: (pc=0x4a9dcda9)
    0x4a9dcd99:   8b 44 04 4a 50 55 ff d7 83 c4 10 8b 4c 24 38 55
    0x4a9dcda9:   89 ac 8c 80 00 00 00 e8 fb 3a 09 00 83 c4 04 83
    
    
    Stack: [0x4b860000,0x4b960000],  sp=0x4b95e79c,  free
    space=1017k
    Native frames: (J=compiled Java code, j=interpreted, Vv=VM code,
    C=native code)
    C  [TSMAPI.dll+0x7cda9]
    
    Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::Interpreter
    v  ~BufferBlob::StubRoutines (1)
    
    ---------------  P R O C E S S  ---------------
    
    Java Threads: ( => current thread )
    =>0x475bfc00 JavaThread "FB20120829210012_000"
    [_thread_in_native, id=5532, stack(0x4b860000,0x4b960000)]
      0x48df7800 JavaThread "Thread-12" [_thread_blocked, id=7896,
    stack(0x4b760000,0x4b860000)]
      0x48df3400 JavaThread "Thread-11" [_thread_in_native, id=6172,
    stack(0x4b660000,0x4b760000)]
      0x48c33c00 JavaThread "Timer-1" daemon [_thread_blocked,
    id=4472, stack(0x4a820000,0x4a920000)]
      0x48d9e000 JavaThread "Timer-0" daemon [_thread_blocked,
    id=8096, stack(0x4a6e0000,0x4a7e0000)]
      0x48c1e400 JavaThread
    "DefaultQuartzScheduler_QuartzSchedulerThread" [_thread_blocked,
    id=4288, stack(0x4a5e0000,0x4a6e0000)]
      0x48dacc00 JavaThread "DefaultQuartzScheduler_Worker-10"
    [_thread_blocked, id=7708, stack(0x4a4e0000,0x4a5e0000)]
      0x48dac000 JavaThread "DefaultQuartzScheduler_Worker-9"
    [_thread_blocked, id=1008, stack(0x4a3e0000,0x4a4e0000)]
      0x48dab000 JavaThread "DefaultQuartzScheduler_Worker-8"
    [_thread_blocked, id=5204, stack(0x4a2e0000,0x4a3e0000)]
      0x48daa400 JavaThread "DefaultQuartzScheduler_Worker-7"
    [_thread_blocked, id=7432, stack(0x4a1e0000,0x4a2e0000)]
      0x48da9400 JavaThread "DefaultQuartzScheduler_Worker-6"
    [_thread_blocked, id=1712, stack(0x4a0e0000,0x4a1e0000)]
      0x48d09400 JavaThread "DefaultQuartzScheduler_Worker-5"
    [_thread_blocked, id=1504, stack(0x49fe0000,0x4a0e0000)]
      0x48d87400 JavaThread "DefaultQuartzScheduler_Worker-4"
    [_thread_blocked, id=4300, stack(0x49ee0000,0x49fe0000)]
      0x48d8e400 JavaThread "DefaultQuartzScheduler_Worker-3"
    [_thread_blocked, id=6900, stack(0x49de0000,0x49ee0000)]
      0x48da7400 JavaThread "DefaultQuartzScheduler_Worker-2"
    [_thread_blocked, id=2484, stack(0x49ce0000,0x49de0000)]
      0x48d8f800 JavaThread "DefaultQuartzScheduler_Worker-1"
    [_thread_blocked, id=7520, stack(0x49bc0000,0x49cc0000)]
      0x48b5fc00 JavaThread "Thread-1" [_thread_blocked, id=7512,
    stack(0x49310000,0x49410000)]
      0x47fbec00 JavaThread "Thread-0" [_thread_blocked, id=7176,
    stack(0x48240000,0x48340000)]
      0x4751e000 JavaThread "Low Memory Detector" daemon
    [_thread_blocked, id=7404, stack(0x47bf0000,0x47cf0000)]
      0x47518400 JavaThread "CompilerThread0" daemon
    [_thread_blocked, id=7528, stack(0x47af0000,0x47bf0000)]
      0x47517000 JavaThread "Attach Listener" daemon
    [_thread_blocked, id=2684, stack(0x479f0000,0x47af0000)]
      0x470ef400 JavaThread "Finalizer" daemon [_thread_blocked,
    id=6280, stack(0x478f0000,0x479f0000)]
      0x470eb000 JavaThread "Reference Handler" daemon
    [_thread_blocked, id=684, stack(0x477f0000,0x478f0000)]
      0x003f5800 JavaThread "main" [_thread_blocked, id=5792,
    stack(0x00530000,0x00630000)]
    
    
    
    Tivoli Storage Manager Versions Affected:
    All Tivoli Storage Manager for Microsoft Sharepoint supported
    versions
    
    Initial Impact:
    Medium
    
    Additional Keywords:
    TSM zz61 IBM338501 hang stall hung media
    

Local fix

  • Contact IBM support for  a patch.
    

Problem summary

  • ****************************************************************
    *USERS AFFECTED: MOSS 2007                                     *
    ****************************************************************
    *PROBLEM DESCRIPTION:                                          *
    *See ERROR DESCRIPTION                                         *
    ****************************************************************
    *RECOMMENDATION: Contact IBM Support for this patch.           *
    ****************************************************************
    

Problem conclusion

  • An exception was thrown while writing data to TSM media, thus
    causing the media crash.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC87215

  • Reported component name

    TSM FOR SHAREPO

  • Reported component ID

    5608MSP00

  • Reported release

    610

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-10-15

  • Closed date

    2012-10-16

  • Last modified date

    2012-10-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM FOR SHAREPO

  • Fixed component ID

    5608MSP00

Applicable component levels

  • R610 PSY

       UP



Document information

More support for: Tivoli Storage Manager for Databases
MS SharePoint

Software version: 610

Reference #: IC87215

Modified date: 16 October 2012