IC87131: FILEPATHSRV.EXE INTERMITTENTLY CRASHES ON STARTUP

APAR status

• Closed as program error.

Error description

• During initialization, a thread can start making calls to the
  TSM API before the API has been properly initialized. As a
  result, the tsm_api_init_api function does not synchronize
  properly and a crash occurs.
  
  Tivoli Storage Manager Versions Affected: 630
  
  Customer/L2 Diagnostics (If Applicable)
  No errors will be seen in any logs as the crash occurs to soon
  in the startup process, but a Windows dialog box reporting the
  crash may be seen.
  
  A *.dmp file should be created in the installation drectory.
  
  If opened, callstacks like the following will be seen:
  
  Thread calling tsm_api_init_api:
  ntdll!ZwWaitForMultipleObjects+0xa
  KERNELBASE!WaitForMultipleObjectsEx+0xe8
  kernel32!WaitForMultipleObjectsExImplementation+0xb3
  kernel32!WerpReportFaultInternal+0x215
  kernel32!WerpReportFault+0x77
  kernel32!BasepReportFault+0x1f
  kernel32!UnhandledExceptionFilter+0x1fc
  csauser64+0x1dcf2
  ntdll! ?? ::FNODOBFM::`string'+0x2365
  ntdll!_C_specific_handler+0x8c
  ntdll!RtlpExecuteHandlerForException+0xd
  ntdll!RtlDispatchException+0x45a
  ntdll!KiUserExceptionDispatcher+0x2e
  tsmapi64!dsmPingEx+0x9f921
  tsmapi64!dsmPingEx+0x9fa7b
  tsmapi64!dsmQueryCliOptions+0xa44
  tsmapi64!tsmCleanUp+0x581
  tsmapi64!tsmSetUp+0x88
  FilePathSrv!tsm_api_init_api(void)+0x1c5
  FilePathSrv!FPVFTSM_Stat(REMOVED)+0xc1
  FilePathSrv!FPVFS_Stat(REMOVED)+0xac
  FilePathSrv!BackupConfigFile(REMOVED)+0x224
  FilePathSrv!BackupConfiguration(void)+0x31
  FilePathSrv!backup_config_thread(REMOVED)+0x165
  FilePathSrv!ThreadStarter(REMOVED)+0x4a
  kernel32!BaseThreadInitThunk+0xd
  ntdll!RtlUserThreadStart+0x1d
  
  Thread making calls to the unitialized API:
  sysfer!SetNumberOfHooks+0x32c7
  KERNELBASE!CreateDirectoryW+0xfe
  shell32!Win32CreateDirectory+0x13
  shell32!_CreateDirectoryHelper+0x65
  shell32!kfapi::_CreateFolder+0x94
  shell32!kfapi::CFolderPathBuilder::_Create+0x28a
  shell32!kfapi::CFolderPathBuilder::VerifyAndCreateFolder+0x55
  shell32!kfapi::CFolderCache::GetPath+0x702
  shell32!kfapi::CKFFacade::GetFolderPath+0x13e
  shell32!SHGetKnownFolderPath_Internal+0xa8
  shell32!SHGetFolderPathEx+0x2f
  shell32!SHGetFolderPathW+0x10b
  wininet!IE5_REGISTRYSET::GetPath+0x5b
  wininet!CConMgr::GetCacheConfigInfo+0x10c
  wininet!CConMgr::CConMgr+0x5c
  wininet!InitGlobals+0x124
  wininet!GetUrlCacheHeaderData+0x14
  wininet!GlobalDataInitialize+0x329
  wininet!InternetAttemptConnect+0x20
  tsmapi64!dsmPingEx+0x6b0e1
  tsmapi64!dsmPingEx+0x128a23
  tsmapi64!dsmPingEx+0x129c12
  tsmapi64!dsmPingEx+0x201a0
  tsmapi64!dsmPingEx+0x15b31
  tsmapi64!dsmPingEx+0x1869e
  tsmapi64!dsmPingEx+0x1a2d8
  tsmapi64!dsmPingEx+0x1b15e
  tsmapi64!tsmSoAuthResult+0xc50
  tsmapi64!tsmInitEx+0x4d
  FilePathSrv!tsmInitExHook(REMOVED)+0xbf
  FilePathSrv!TSMCONNECT_tsmInitExWithOp(REMOVED)+0x1f
  FilePathSrv!tsm_init_api_session_internal(REMOVED)+0x2ed
  FilePathSrv!tsm_init_api_session(REMOVED)+0xac
  FilePathSrv!FPVFTSM_Stat(REMOVED)+0x1a6
  FilePathSrv!FPVFS_Stat(REMOVED)+0xac
  FilePathSrv!repl_statPatiently(REMOVED)+0x9f
  FilePathSrv!do_action(REMOVED)+0x28e
  FilePathSrv!process_queue(REMOVED)+0x271
  FilePathSrv!replication_thread(REMOVED)+0xea
  FilePathSrv!ThreadStarter(REMOVED)+0x4a
  
  Initial Impact: Medium
  

Local fix

Problem summary

•  Filepathsrv.exe intermittently crashes on start
  up, caused by bad synchronization around the TSM API init routin
  es.
  

Problem conclusion

•  This issue has been fixed in Tivoli FastBack
  for Workstaions and Tivoli Continuous Data Protection for files
  version 6.3.0.8 and higher
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IC87030

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIV CONT DP FOR

• Fixed component ID

  5608CDFCL

Applicable component levels

• R630 PSY

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