A fix is available
APAR status
Closed as program error.
Error description
ANR8485E error may be issued when Tivoli Storage Manager attempts to mount a tape volume if one of the available drives is in an UNKNWON state. QUERY DRIVE and QUERY PATH show the drives are online, but QUERY DRIVE shows that one of the drives is in an "UNKNOWN" state. If a drive is showing an UNKNOWN state, the following error may be issued : ANR8485E No drives are available to be mounted in R/W mode with format xxx in library xxx ANR1401W Mount request denied for volume xxx - mount failed. Drives can have an UNKNOWN state for the following reasons: 1. Newly defined drives before their first mount. 2. Drives updated offline and then back online. Versions affected: Tivoli Storage Manager server 5.5 and later on all platforms. Additional Keywords ZZ55 ZZ61 ZZ62 ZZ63 Additional L2 info: A server PVR MMS trace would show : [mmsdrive.c][1872][MmsAcquireDrive]:Drive DRVx in sorted list - state 3, desc state 0, line 1. [mmsdrive.c][1872][MmsAcquireDrive]:Drive DRVx in sorted list - state 0, desc state 0, line 1. [mmsdrive.c][7315][MmsAcquireDrivePath]:Obtaining path for drive xx. [napath.c][505][naTestPath]:(naTestPath) Testing path sourceName=xx, destination=xx:xx, source type=2, destination type=1, initmode=0 [mmsdrive.c][11826][ScanDriveStateThread]:Starting to scan all drives in library xx. [mmsdrive.c][1872][MmsAcquireDrive]:Drive DRVx in sorted list - state 4, desc state 0, line 1. [mmsdrive.c][1872][MmsAcquireDrive]:Drive DRVx in sorted list - state 4, desc state 0, line 1. [mmsdrive.c][6935][MmsReleaseDriveList]:Releasing drive list in library xx. [output.c][6385][PutConsoleMsg]:ANR8485E No drives are available to be mounted in R/W mode with format xxxx in library xx.~ [mmsdrive.c][2075][MmsAcquireDrive]:Could not acquire drive in lib=xx. Initial Impact: Medium
Local fix
1) Run Audit library 2) Update drives which are in an UNKNOWN state to OFFLINE if they are not immediately necessary for production.
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: See error description. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 5.5.7, 6.2.6 and 6.3.4. Note * * that this is * * subject to change at the discretion of IBM. * **************************************************************** *
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IC86853
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
55L
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-09-30
Closed date
2012-11-29
Last modified date
2012-12-03
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R55A PSY
UP
R55H PSY
UP
R55L PSY
UP
R55S PSY
UP
R55W PSY
UP
R61A PSY
UP
R61H PSY
UP
R61L PSY
UP
R61S PSY
UP
R61W PSY
UP
R62A PSY
UP
R62H PSY
UP
R62L PSY
UP
R62S PSY
UP
R62W PSY
UP
R63A PSY
UP
R63H PSY
UP
R63L PSY
UP
R63S PSY
UP
R63W PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"55L"}]
Document Information
Modified date:
19 September 2021