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IC86853: ANR8485E MAY BE ISSUED WHEN DRIVE STATUS IS UNKNOWN

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • ANR8485E error may be issued when Tivoli Storage Manager
    attempts to mount a
    tape volume if one of the available drives is in an UNKNWON
    state. QUERY DRIVE and
    QUERY PATH show the drives are online, but QUERY DRIVE shows
    that one of the drives is in an "UNKNOWN" state.
    If a drive is showing an UNKNOWN state, the following error may
    be issued :
    
    ANR8485E No drives are available to be mounted in R/W mode with
    format xxx in library xxx
    ANR1401W Mount request denied for volume xxx - mount failed.
    
    Drives can have an UNKNOWN state for the following reasons:
    1. Newly defined drives before their first mount.
    2. Drives updated offline and then back online.
    
    Versions affected:
    Tivoli Storage Manager server 5.5 and later on all platforms.
    
    Additional Keywords
    ZZ55 ZZ61 ZZ62 ZZ63
    
    Additional L2 info:
    A server PVR MMS trace would show :
    
    [mmsdrive.c][1872][MmsAcquireDrive]:Drive DRVx in sorted list -
    state 3, desc state 0, line 1.
    [mmsdrive.c][1872][MmsAcquireDrive]:Drive DRVx in sorted list -
    state 0, desc state 0, line 1.
    [mmsdrive.c][7315][MmsAcquireDrivePath]:Obtaining path for drive
    xx.
    [napath.c][505][naTestPath]:(naTestPath) Testing path
    sourceName=xx, destination=xx:xx, source type=2, destination
    type=1, initmode=0
    
    [mmsdrive.c][11826][ScanDriveStateThread]:Starting to scan all
    drives in library xx.
    
    [mmsdrive.c][1872][MmsAcquireDrive]:Drive DRVx in sorted list -
    state 4, desc state 0, line 1.
    [mmsdrive.c][1872][MmsAcquireDrive]:Drive DRVx in sorted list -
    state 4, desc state 0, line 1.
    [mmsdrive.c][6935][MmsReleaseDriveList]:Releasing drive list in
    library xx.
    [output.c][6385][PutConsoleMsg]:ANR8485E No drives are available
    to be mounted in R/W mode with format xxxx in library xx.~
    [mmsdrive.c][2075][MmsAcquireDrive]:Could not acquire drive in
    lib=xx.
    
    Initial Impact: Medium
    

Local fix

  • 1) Run Audit library
    2) Update drives which are in an UNKNOWN state to OFFLINE if
    they are not immediately necessary for production.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users.     *
    ****************************************************************
    * PROBLEM DESCRIPTION: See error description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 5.5.7, 6.2.6 and 6.3.4. Note       *
    *                 that this is                                 *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux,  and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC86853

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    55L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-09-30

  • Closed date

    2012-11-29

  • Last modified date

    2012-12-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R55A PSY

       UP

  • R55H PSY

       UP

  • R55L PSY

       UP

  • R55S PSY

       UP

  • R55W PSY

       UP

  • R61A PSY

       UP

  • R61H PSY

       UP

  • R61L PSY

       UP

  • R61S PSY

       UP

  • R61W PSY

       UP

  • R62A PSY

       UP

  • R62H PSY

       UP

  • R62L PSY

       UP

  • R62S PSY

       UP

  • R62W PSY

       UP

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"55L"}]

Document Information

Modified date:
19 September 2021