IC86851: STERLING CONTROL CENTER CRASHED FROM OUT OF MEMORY ISSUE

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APAR status

  • Closed as program error.

Error description

  • Sterling Control Center 5.3.02 crashes because out-of-memory on
    Spet 21.  Used runEngine.sh start SCC, after a few minutes SCC
    crashes once again.
    
    Engine Log hinted the failure associated with specific node.
    
    Found a node .ckpt file the LastPollDateTime Sep 11, we
    set the Production DB retention period is seven days.
    
    Used runEngineCold.sh start for SCC back to normal.
    

Local fix

  • STRRTC - 350836
    SF / SF
    Circumvention: None
    

Problem summary

  • Description of issue: When the engine has been down for a while
    and monitoring is resumed from the point at which it stopped, if
    the stats collected are older than the oldest partition a SQL
    exception may occur depending on the type of database in use,
    and when that happens the engine will shut down.
    

Problem conclusion

  • Description of fix: Not going to collect stats older than the
    oldest partition.
    

Temporary fix

  • Awaiting customer fix verification.
    

Comments

APAR Information

  • APAR number

    IC86851

  • Reported component name

    STR CONTROL CEN

  • Reported component ID

    5725D0200

  • Reported release

    530

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-09-26

  • Closed date

    2012-10-31

  • Last modified date

    2012-10-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR CONTROL CEN

  • Fixed component ID

    5725D0200

Applicable component levels

  • R530 PSY

       UP

  • R540 PSY

       UP



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Document information


More support for:

Sterling Control Center

Software version:

5.3

Reference #:

IC86851

Modified date:

2012-10-31

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