IC85997: TIP SERVICE CANNOT BE STOPPED PROPERLY WITH TPC V5.1 WHEN INSTAL LED ON A MEMBER SERVER IN WINDOWS DOMAIN.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When Upgrading or installing TPC 5.1 on a Windows 2008 server
    in a domain environment, (member server), upgrade will fail due
     to inability to stop TPC's TIP service.  The associated Websphe
    re service cannot be stopped because it attempts to validate the
     user on the Domain even if a Local user has been used for the
     TPC installation.  The result is a "non-unique user ID" error
     for any user that may exist in both locations, ie Administrator
     or db2admin.
    [8/15/12 8:34:03:273 PDT] 00000000 BridgeUtils >
    com.ibm.ws.wim.registry.util.BridgeUtils logException ENTRY
    inputToLog =
    "com.ibm.websphere.wim.exception.EntityNotFoundException:
    CWWIM4538E Multiple principals were found for the 'db2admin'
    principal name." inputClassname =
    "com.ibm.ws.wim.registry.util.UniqueIdBridge"
    .
    Upgrade fails and no workaround exists other than removing the
     member server completely from the Domain and rerunning upgrade
     or installation.
    

Local fix

  • No local fix.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Those installing or upgrading the TPC 5.1.0 server component *
    * on a host in a Windows domain.                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * <span><span>Tivoli Storage Productivity Center version 5.1   *
    * installation or upgrade fails when installing on a machine   *
    * which is a member of a Windows domain.  The installation of  *
    * Tivoli Integrated Portal (TIP) component in Tivoli Storage   *
    * Productivity Center product fails during the install or      *
    * upgrade because WebSphere Application Server fails to        *
    * restart after configuration.                                 *
    * Until a fix is available with APAR IC85997, you can avoid    *
    * encountering this problem by following these temporary       *
    * restrictions:                                                *
    * Do not install Tivoli Storage Productivity Center version    *
    * 5.1 on a machine if it is a member of a Windows domain. Do   *
    * not upgrade your existing installation to Tivoli Storage     *
    * Productivity Center version 5.1 on a machine if it is a      *
    * member of a Windows domain.  Do not move existing stand-     *
    * alone Tivoli Storage Productivity Center version 5.1 servers *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to TPC 5.1.1 when available.                         *
    ****************************************************************
    -
    

Problem conclusion

  • This problem is addressed with TPC 5.1.1.  If you already
    attempted to upgrade and encountered this, you should contact
    IBM support for cleanup steps and further procedures.  If you
    cannot wait for TPC 5.1.1, a patch may be available from support
    for some upgrade scenarios.  The fix for this APAR is
    targeted for the following maintenance package:
    
    |fix pack | 5.1.1-TIV-TPC-GA - target December 2012
    
    http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
    
    The target dates for future fix packs do not represent a formal
    commitment by IBM. The dates are subject to change without
    notice.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC85997

  • Reported component name

    TPC

  • Reported component ID

    5608TPC00

  • Reported release

    510

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    YesHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-08-20

  • Closed date

    2012-10-17

  • Last modified date

    2012-12-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • UPGRADE
    

Fix information

  • Fixed component name

    TPC

  • Fixed component ID

    5608TPC00

Applicable component levels

  • R510 PSY

       UP



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Document information


More support for:

Tivoli Storage Productivity Center

Software version:

510

Reference #:

IC85997

Modified date:

2012-12-19

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