Fixes are available
Fix Pack 5.1.1.0 (December 2012) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.2 (September 2013) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.5 (July 2014) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.6 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.9 (October 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.12 (October 2016) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.13 (February 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.14 (June 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.15 (Sept 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.8 (July 2015) for Tivoli Storage Productivity Center
APAR status
Closed as program error.
Error description
When Upgrading or installing TPC 5.1 on a Windows 2008 server in a domain environment, (member server), upgrade will fail due to inability to stop TPC's TIP service. The associated Websphe re service cannot be stopped because it attempts to validate the user on the Domain even if a Local user has been used for the TPC installation. The result is a "non-unique user ID" error for any user that may exist in both locations, ie Administrator or db2admin. [8/15/12 8:34:03:273 PDT] 00000000 BridgeUtils > com.ibm.ws.wim.registry.util.BridgeUtils logException ENTRY inputToLog = "com.ibm.websphere.wim.exception.EntityNotFoundException: CWWIM4538E Multiple principals were found for the 'db2admin' principal name." inputClassname = "com.ibm.ws.wim.registry.util.UniqueIdBridge" . Upgrade fails and no workaround exists other than removing the member server completely from the Domain and rerunning upgrade or installation.
Local fix
No local fix.
Problem summary
**************************************************************** * USERS AFFECTED: * * Those installing or upgrading the TPC 5.1.0 server component * * on a host in a Windows domain. * **************************************************************** * PROBLEM DESCRIPTION: * * <span><span>Tivoli Storage Productivity Center version 5.1 * * installation or upgrade fails when installing on a machine * * which is a member of a Windows domain. The installation of * * Tivoli Integrated Portal (TIP) component in Tivoli Storage * * Productivity Center product fails during the install or * * upgrade because WebSphere Application Server fails to * * restart after configuration. * * Until a fix is available with APAR IC85997, you can avoid * * encountering this problem by following these temporary * * restrictions: * * Do not install Tivoli Storage Productivity Center version * * 5.1 on a machine if it is a member of a Windows domain. Do * * not upgrade your existing installation to Tivoli Storage * * Productivity Center version 5.1 on a machine if it is a * * member of a Windows domain. Do not move existing stand- * * alone Tivoli Storage Productivity Center version 5.1 servers * **************************************************************** * RECOMMENDATION: * * Upgrade to TPC 5.1.1 when available. * **************************************************************** -
Problem conclusion
This problem is addressed with TPC 5.1.1. If you already attempted to upgrade and encountered this, you should contact IBM support for cleanup steps and further procedures. If you cannot wait for TPC 5.1.1, a patch may be available from support for some upgrade scenarios. The fix for this APAR is targeted for the following maintenance package: |fix pack | 5.1.1-TIV-TPC-GA - target December 2012 http://www-01.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future fix packs do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IC85997
Reported component name
TPC
Reported component ID
5608TPC00
Reported release
510
Status
CLOSED PER
PE
NoPE
HIPER
YesHIPER
Special Attention
NoSpecatt
Submitted date
2012-08-20
Closed date
2012-10-17
Last modified date
2012-12-19
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
UPGRADE
Fix information
Fixed component name
TPC
Fixed component ID
5608TPC00
Applicable component levels
R510 PSY
UP
Document Information
Modified date:
23 March 2022