IC85655: FASTBACK FOR EXCHANGE MAY TAKE A VERY LONG TIME, APPEAR TO HANG OR FAIL TO OPEN OR CLOSE AN EDB FILE WITH MANY FOLDERS.

APAR status

• Closed as program error.

Error description

• Fastback for Exchange might experience performance problems when
  opening an EDB file with a large number (100,000+) of folders.
  
  As result of that the SW may hand and   Fastback for Exchange
  might also take a long time to close.  In these cases, the
  program will appear to close but the process continues to run
  for several minutes or more.
  

Local fix

• No local fix for opening an EDB file with a large number of
  folders.  In the case where Fastback for Exchange takes a long
  time to close, it is safe to kill the FastbackExchange.exe
  process after a few minutes.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All users of FastBack for Microsoft          *
  *                 Exchange 6.1.0.x - 6.1.5.0                   *
  ****************************************************************
  * PROBLEM DESCRIPTION: Fastback for Exchange might             *
  *                      experience performance problems when    *
  *                      opening an EDB file with a large        *
  *                      number (100,000+) of folders.           *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 6.1.5.1. Note that until the        *
  *                 fix pack is available, this information      *
  *                 is subject to change at the discretion       *
  *                 of IBM.                                      *
  ****************************************************************
  *
  

Problem conclusion

• FastBack for Microsoft Exchange has been updated
  to correctly open public folder databases with many (100,000+)
  public folders.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IC85900

Fix information

• Fixed component name

  TSM FSB MS EXCH

• Fixed component ID

  5724FSBMX

Applicable component levels

• R61W PSY

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