IC85372: APPLIANCE FAILS TO RESTART ON INTERNAL OPERATING SYSTEM ERRORS.

Fixes are available

Fix packs for DataPower Low Latency Appliance version 3.8.2
Fix packs for DataPower XML Security Gateway appliances version 4.0.1
Fix packs for DataPower XML Accelerator appliances version 4.0.1
Fix packs for DataPower Integration appliances version 4.0.1
Fix packs for DataPower B2B appliances version 4.0.1
Fix packs for DataPower Low Latency Appliance version 4.0.1
Fix packs for DataPower XML Accelerator appliances version 4.0.2
Fix packs for DataPower XML Security Gateway appliances version 4.0.2
Fix packs for DataPower Integration appliances version 4.0.2
Fix packs for DataPower B2B appliances version 4.0.2
Fix packs for DataPower Low Latency Appliance version 4.0.2
Fix packs for DataPower Service Gateway appliances version 4.0.2
Fix packs for DataPower Low Latency Appliance version 5.0
Fix packs for DataPower B2B appliances version 5.0
Fix packs for DataPower Integration appliances version 5.0
Fix packs for DataPower XML Accelerator appliances version 5.0
Fix packs for DataPower XML Security Gateway appliances version 5.0
Fix packs for DataPower Service Gateway appliances version 5.0
Fix packs for DataPower Service Gateway XG45 Virtual Edition version 5.0
Fix packs for DataPower Integration Appliance XI52 Virtual Edition version 5.0
Fix packs for DataPower XML Accelerator appliances version 3.8.2
Fix packs for DataPower XML Security Gateway appliances version 3.8.2
Fix packs for DataPower Integration appliances version 3.8.2
Fix packs for DataPower B2B Appliance XB60 version 3.8.2

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • If an internal error occurs in the operating system of
    DataPower appliance, the device does not restart immediately. It
    remains in an inactive state for approximately 20 minutes,
    until it is restarted by the hardware watchdog.
    

Local fix

Problem summary

  • On some types of internal errors, the appliance took 20 minutes
    to restart and was unresponsive during that time. The delay is
    removed now.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IC85372

  • Reported component name

    DATAPOWER

  • Reported component ID

    DP1234567

  • Reported release

    500

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-07-17

  • Closed date

    2012-10-13

  • Last modified date

    2012-11-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    DATAPOWER

  • Fixed component ID

    DP1234567

Applicable component levels

  • R382 PSY

       UP

  • R401 PSY

       UP

  • R402 PSY

       UP

  • R500 PSY

       UP



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Document information


More support for:

IBM DataPower Gateways
General

Software version:

5.0.0

Reference #:

IC85372

Modified date:

2012-11-23

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