IC84743: MEMORY USED IN WSM AGENT STATUS INCREASES OVER TIME FOR MULTI-PROTOCOL GATEWAY SERVICE

Fix packs for DataPower XML Security Gateway appliances version 3.8.2
Fix packs for DataPower Integration appliances version 3.8.2
Fix packs for DataPower B2B Appliance XB60 version 3.8.2
Fix packs for DataPower Low Latency Appliance version 3.8.2
Fix packs for DataPower XML Security Gateway appliances version 4.0.1
Fix packs for DataPower Integration appliances version 4.0.1
Fix packs for DataPower B2B appliances version 4.0.1
Fix packs for DataPower Low Latency Appliance version 4.0.1
Fix packs for DataPower XML Security Gateway appliances version 4.0.2
Fix packs for DataPower Integration appliances version 4.0.2
Fix packs for DataPower B2B appliances version 4.0.2
Fix packs for DataPower Low Latency Appliance version 4.0.2
Fix packs for DataPower Service Gateway appliances version 4.0.2
Fix packs for DataPower Low Latency Appliance version 5.0
Fix packs for DataPower B2B appliances version 5.0
Fix packs for DataPower Integration appliances version 5.0
Fix packs for DataPower XML Security Gateway appliances version 5.0
Fix packs for DataPower Service Gateway appliances version 5.0

APAR status

• Closed as program error.

Error description

• The DataPower web services management (WSM) component, used for
  data collection with ITCAM SOA, has a configured maximum for
  memory.  When metrics are collected at high volume for many
  services, the memory used for the WSM agent can climb over time,
  until eventually, the maximum memory allowed in the WSM
  configuration is reached.  When the WSM maximum memory is
  reached, metrics are no longer provided to ITCAM SOA.
  This issue is more prevalent with Multi-Protocol Gateway
  services than with Web Service Proxy services.
  This issue also occurs with the fix for APAR IC78913.
  To verify this fix after it has been applied, execute a
  controlled test following these steps:
  1. Arrange to be the only client sending traffic to the
      services in your application domain.
  2. Stop the ITCAM SOA Data Collector so that it is not
      subscribed to your DataPower application domain
  3. In a DataPower SSH session:  show wsm-agent-status,
     or in the DataPower Web GUI review the WSM agent status,
     for the application domain being monitored by ITCAM SOA.
  
     Confirm that Active Subscribers is 0 and the number of
     Pending Records is zero.  Note the Memory Used.
  4.  Send dozens of requests to services in that application
       domain so WSM agent status Memory Used increases.
  5. Review the WSM agent status again.  Note the increase
      In Memory Used and the number of Complete Records.
      Confirm the number of Pending records remains zero.
  6. Start the ITCAM SOA data collector
  7. Review the WSM agent status again.  The Complete Records
      should be zero, the Active Subscribers should be 1, the
      Pending records should be zero.
      When the Memory Used is also zero, the APAR fix is verified.
      The WSM Agent Status should show 0 memory used
      after installation of this APAR fix when there are zero
      Complete Records and zero Pending records.
  

Local fix

Problem summary

• Affected is data collection with ITCAM SOA.
  
  High volume traffic or many services being monitored might stop
  providing metrics to ITCAM SOA.
  

Problem conclusion

• A fix is available in 3.8.2.14, 4.0.1.12, 4.0.2.8 and 5.0.0.1
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  DATAPOWER

• Fixed component ID

  DP1234567

Applicable component levels

• R382 PSY

     UP

• R401 PSY

     UP

• R402 PSY

     UP

• R500 PSY

     UP