IC83561: NDMP RESTORE CAN FAIL WITH ANR1078E WITH SERVER 5.5.6

IBM Tivoli Storage Manager V5.5 Fix Pack 7 (5.5.7.000) Server Downloads

APAR status

• Closed as program error.

Error description

• After upgrading to Tivoli Storage Manger Server to  5.5.6, a
  NDMP restore can fail with:
  
  
  ANR1078E NAS Restore process 415 terminated - internal server
  error detected.  NDMP restore failure
  
  For this APAR to apply, the RESTORE must be a file level restore
  with a directory selected  selected.
  
  
  Tivoli Storage Manager Versions Affected:
  
  Tivoli Storage Manager Server 5.5.6 on all platforms
  
  Customer/L2 Diagnostics (If Applicable)
  
  Use server  trace flags
  
  spi spid sessremote brnode na addmsg toc
  .
  15:00:25.708
  [44656][output.c][6404][PutConsoleMsg]:ANR9999D_2377318754
  SmDoImageObjRtrv(smremote.c:3170) Thread<44656>: Unexpected rc=8
  from imGetDependentAttribs, ObjId=0:357778999.~
  15:00:25.733
  [44656][output.c][6404][PutConsoleMsg]:ANR9999D_2377318754
  SmDoImageObjRtrv(smremote.c:3170) Thread<44656>: Unexpected rc=8
  from imGetDependentAttribs, ObjId=0:357779953.~
  15:01:47.545
  [44657][output.c][6404][PutConsoleMsg]:ANR9999D_1632214712
  spiOutMsg(ndmpspi.c:2745) Thread<44657>: Error starting NDMP
  restore, DSB rc 9~
  15:01:48.374
  [44657][output.c][6404][PutConsoleMsg]:ANR9999D_2255209874
  AsReadSegRemote(asrtrv.c:1144) Thread<44657>: Unknown error 5
  from spiRtrvSeg, pluginType 1.~
  15:01:48.389 [44657][output.c][6404][PutConsoleMsg]:ANR1078E NAS
  Restore process 415 terminated - internal server error
  detected.~
  NDMP restore failure
  

Local fix

• 1) Only select individual files
  2) Restore the entire image via server restore node command to
  an alternate location and then copy over the needed files.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users.     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 5.5.6.2 and 5.5.7. Note that       *
  *                 this is                                      *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  Problem Summary:
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R55A PSY

     UP

• R55H PSY

     UP

• R55L PSY

     UP

• R55S PSY

     UP

• R55W PSY

     UP