IC83248: SRA PROBE JOBS HANG WHILE TRYING TO UPDATE THE TPC SERVER DATABASE.

4.2.2 Fix Pack 7 (July 2014) for Tivoli Storage Productivity Center
4.2.2 Interim Fix 2 (December 2012) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 8 (March 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 9 (May 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 10 (August 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 3 (October 2012) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• TPC probes run on SRAs complete but hang while attempting to
  update the TPC server's database.
  When jobs get stuck in this state they cannot be
  cancelled/stopped from the TPC server GUI.
  The Job Management screen shows the probe status of "completed
  with errors".
  To identify this specific bug, refer to the
  <tpc_install_dir>\data\log\server_00000x.log file(s)
  corresponding to the time
  when the probe was run, and look for the following null pointer
  exception messaging:
  3/17/12 12:12:18 PM GEN0100E: Error processing request from host
  <FQHN>, for service <Agent>, request(4, 4)
  java.lang.NullPointerException
  at
  com.tivoli.itsrm.TStorm.server.svp.ProbeResultsHndlr.hasNetAppSM
  IS_Agent(ProbeResultsHndlr.java:2609)
  at
  com.tivoli.itsrm.TStorm.server.svp.ProbeResultsHndlr.getMissingD
  evices(ProbeResultsHndlr.java:2348)
  at
  com.tivoli.itsrm.TStorm.server.svp.ProbeResultsHndlr.saveResults
  (ProbeResultsHndlr.java:946)
  at
  com.tivoli.itsrm.TStorm.server.svp.ProbeResultsHndlr.handle(Prob
  eResultsHndlr.java:520)
  at
  com.tivoli.itsrm.server.RequestManager$RmThread.run(RequestManag
  er.java:499)
  

Local fix

• None known
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: TPC 4.2.x users who run computer probes      *
  ****************************************************************
  * PROBLEM DESCRIPTION: Computer probes are hanging due to a    *
  *                      NullPointerException issue while        *
  *                      trying to update the repository.  See   *
  *                      ERROR DESCRIPTION.                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  -
  

Problem conclusion

• The computer probes should run without hanging caused by
  NullPointerException at
  com.tivoli.itsrm.TStorm.server.svp.ProbeResultsHndlr.
  hasNetAppSMIS_Agent(ProbeResultsHndlr.java:2609)
  
  
  The fix for this APAR is targeted for the following
  maintenance package:
  
  | fix pack | 4.2.2-TIV-TPC-FP0002 - target June 2012
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC FOR DATA

• Fixed component ID

  5608TC300

Applicable component levels

• R42A PSY

     UP

• R42H PSY

     UP

• R42L PSY

     UP

• R42S PSY

     UP

• R42W PSY

     UP