IC82235: IN SFG GET "AN UNEXPECTED ERROR HAS OCCURRED. PLEASE CHECK THE LOGS FOR DETAILS". CACHE OPERATION FAILURE IN FG LOG.

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APAR status

  • Closed as program error.

Error description

  • Error Description￘
    I-Series issue only, running Classic JDK, SI 5.2.01. After the
    customer imported a FG community from Dev to Prod, on Prod they
    created a new FG partner and Routing channel, this was
    successful. On any subsequent attempts to create a new routing
    channel, they received a dialog box stating "An unexpected
    error has occurred. Please check the logs for details". And the
    filegateway.log contains a Cache operation failure.
    

Local fix

  • Local Fix￘
    STRRTC - 314512
    LRB / LRB
    Circumvention: None
    

Problem summary

  • HOTFIX DELIVERED ON THIS ISSUE -
    CARDINAL_CATAMOUNT_BUILD_5201_90374999000_BRANCH
    
    -- CUSTOMER EXPERIENCING ISSUES ON SFG UI ON ISERIES ENVIRONMENT
    -- OCCASIONALLY ERRORING OUT WITH RUNTIME ERROR AND CUSTOMER
    -- CANNOT PROCESS ANY UI ACTIVITY THEN ONWARDS
    

Problem conclusion

  • CARDINAL_CATAMOUNT_BUILD_5201_90374999000_BRANCH HOTFIX
    DELIVERED TO CUSTOMER
    
    -- FOUND THAT SORT IN SFG CODE BASE IS CAUSING THIS ISSUE
    -- COMMENTED THE SORT LOGIC
    

Temporary fix

  • HOTFIX DELIVERED TO CUSTOMER
    

Comments

APAR Information

  • APAR number

    IC82235

  • Reported component name

    STR FILE GATEWA

  • Reported component ID

    5725D0700

  • Reported release

    221

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-03-23

  • Closed date

    2012-07-30

  • Last modified date

    2012-07-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR FILE GATEWA

  • Fixed component ID

    5725D0700

Applicable component levels

  • R220 PSY

       UP



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Document information


More support for:

Sterling File Gateway

Software version:

2.2

Reference #:

IC82235

Modified date:

2012-07-30

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