IC81223: MAILBOX DATA IS SAVED TO THE WRONG .PST FILE WHEN RESTORING MULTIPLE MAILBOXES TO .PST FILES IN ONE COMMAND.

APAR status

• Closed as program error.

Error description

• When using Tivoli Storage Manager for Mail: Data
  Protection for Microsoft Exchange 6.1 to perform a restore
  to PST files for multiple mailboxes with either the GUI
  or the command line, the .PST files are created as expected.
  
  For example the below command:
  
  tdpexcc RESTOREMailbox "user_a","user_b", ... user_z"
  /MAILBOXRESTOREDESTination PST,D:\Tmp\pst
  
  results in the creation of the following .PST files :
  
  D:\Tmp\pst\user_a.pst
  D:\Tmp\pst\user_b.pst
  ...
  D:\Tmp\pst\user_z.pst
  
  In this case, the maibox data is restored in alphabetical
  order but:
  - the the two first mailboxes (user_a and user_b) will both
    be restored to 'D:\Tmp\pst\user_a.pst'
  - then the mailbox for user_c will be restored to
    'D:\Tmp\pst\user_b.pst'
  - and the mailbox for user_d will be restored to
    'D:\Tmp\pst\user_c.pst'
    and so on.
  
  Therefore, following this pattern, the last mailbox for
  user_z will be restored to 'D:\Tmp\pst\user_y.pst'
  and the last .PST file 'D:\Tmp\pst\user_z.pst' will be empty.
  
  Versions Affected: Data Protection for Exchange 6.1, 6.3
                     on windows
  
  Initial Impact: Medium
  Additional Keywords: TDP FCM
  

Local fix

• Perform restore to PST with only one mailbox at a time.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All users running Data Protection for        *
  *                 Exchange version 6.1 and 6.3.                *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 fix is projected to be available in the      *
  *                 Data Protection for Microsoft Exchange       *
  *                 6.3.1 Fix Pack and the 6.1.3.4 interim fix.  *
  *                 Note: This information is subject to change  *
  *                       at the discretion of IBM.              *
  ****************************************************************
  Data Protection for Exchange incorrectly process multiple
  mailbox restore to the .pst files.
  

Problem conclusion

• Data Protection for Exchange is changed to correctly process
  multiple mailbox restore to the .pst files.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• TDPEXC   TDPEXCC
  

Fix information

• Fixed component name

  TDP EXCHANGE WI

• Fixed component ID

  5698DPXAP

Applicable component levels

• R63W PSY

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