IC81000: TPC UPGRADE FAILED FROM 4.2.1.163 -> .188

4.2.2 Fix Pack 7 (July 2014) for Tivoli Storage Productivity Center
4.2.2 Interim Fix 2 (December 2012) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 8 (March 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 9 (May 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 10 (August 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 3 (October 2012) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• TSRMsrv.dll is in use during upgrade.
  TPC upgrade failed on "data server",  SRA,  and GUI components.
  Failed with the following error:
  12/9/11 12:18:25 PM INS1016E: Cannot create file E:\Program
  Files\IBM\TPC\data\server\bin\win32_i386\TSRMsrv.dll (The
  process cannot access the file because it is being used by
  another process.).
  
  
  RECREATE STEPS:
  Difficult to recreate.
  

Local fix

• 1.  Let the upgrade complete.  At the end of the upgrade you
  will get a summary panel of all the components that failed to
  upgrade.  Make note of the failed components so you can use this
  information in step 4.
  2.  Open a command prompt (Run as administrator) and change
  directory to e:\program files\IBM\TPC\tool\.
  3.  Run the command "updateReg.bat"
  4.  For each of the components that failed, see step 1, reset
  the version number to what it was prior to running the upgrade.
  When you are finished select "s" to save and exit.
  5.  Restart the installer (Run as administrator) to run the
  upgrade again.  Click through all the panel until the summary
  screen but don't proceed past the summary screen yet.
  6.  Using the Windows Services Control Panel stop the Data
  server service.
  7.  Rename the file that failed to be copied, E:\Program
  files\IBM\TPC\data\server\bin\win32_i386\TSRMsrv.dll
  8.  Allow the upgrade to proceed past the summary panel (click
  next or equivalent).
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: TPC 4.2.x users who are upgrading            *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  -
  

Problem conclusion

• The fix for this APAR is targeted for the following
  maintenance package:
  
  | fix pack | 4.2.2-TIV-TPC-FP0002 - target April 2012
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC FOR DATA

• Fixed component ID

  5608TC300

Applicable component levels

• R42A PSY

     UP

• R42L PSY

     UP

• R42W PSY

     UP