IC79667: NDMP BACKUP MAY FAIL WITH ANR8381E AND ANR1096E ERRORS EVEN IF THERE IS AN AVAILABLE SCRATCH VOLUME IN LIBRARY

IBM Tivoli Storage Manager V5.5 Fix Pack 7 (5.5.7.000) Server Downloads

APAR status

• Closed as program error.

Error description

• NDMP backup may fail with ANR8381E and ANR1096E errors
  when mount failures occur more than twice even if there is an
  available scratch volume in library.
  
  
  Customer/L2 diagnostics:
  ANR8381E and ANR1096E messages are recorded in ACTLOG as
  follows.
  
  MM/DD/YYYY HH:MM:SS ANR2017I Administrator <ADMINISTRATOR_NAME>
  issued command: BACKUP NODE.
  MM/DD/YYYY HH:MM:SS ANR0984I Process <PROCESS_ID> for NAS backup
  started in the BACKGROUND at <PROCESS_START_TIME>.
  MM/DD/YYYY HH:MM:SS ANR1064I Differential backup of NAS node
  <NODENAME>, file system <FILE_SYSTEM>, started as process
  <PROCESS_ID> by administrator <ADMINISTRATOR>.
  ...
  MM/DD/YYYY HH:MM:SS ANR9999D_0980448708
  spiOutMsg(ndmpspi.c:5168) Thread<THREAD_NO>: Output tape on
  remote drive rst1a is write protected.
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO> issued message
  9999 from:
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x088365c8
  OutDiagToCons+0x0x118
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x08838f46
  outDiagfExt+0x0xb6
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x087286c9
  spiOutMsg+0x0x49
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x0065c8bf
  *UNKNOWN*
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x0066185c
  *UNKNOWN*
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x085659ff
  PvrRemoteOpenDrive+0x0x8f
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x0853602a
  PvrOpenTapeDrive+0x0x4a
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x085a926e
  OpenDriveWithWait+0x0x13e
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x085bae78
  MountPrivateVolume+0x0x448
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x085bc26b
  ScsiMountVolume+0x0xfdb
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x08568bc4
  MmsMountVolume+0x0x1a4
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x08913abc
  NasOpen+0x0x2fc
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x0852e840
  AgentThread+0x0xc50
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x088add79
  StartThread+0x0x89
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x00b4d49b
  *UNKNOWN*
  MM/DD/YYYY HH:MM:SS ANR9999D Thread<THREAD_NO>  0x001e142e
  *UNKNOWN*
  ...
  MM/DD/YYYY HH:MM:SS ANR8844E Unable to open remote drive
  <DRIVE_NAME> error code=17.
  MM/DD/YYYY HH:MM:SS ANR8381E NAS volume <VOLUME_NAME> could not
  be mounted in drive drive name.
  MM/DD/YYYY HH:MM:SS ANR1401W Mount request denied for volume
  <VOLUME_NAME> - mount failed.
  MM/DD/YYYY HH:MM:SS ANR1096E NAS Backup process <PROCESS_ID>
  terminated - storage media inaccessable.
  MM/DD/YYYY HH:MM:SS ANR0985I Process <PROCESS_ID> for NAS backup
  running in the BACKGROUND completed with completion state
  FAILURE at <PROCESS_START_TIME>.
  
  
  TSM Versions Affected:
  Tivoli Storage Manager 5.X and 6.X on all platforms.
  
  Initial Impact: Low
  
  Additional Keywords:
  zz55 zz61 zz62 zz63 ndmp 8381 1096 scratch
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users      *
  *                 with NDMP backup.                            *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *  in levels 5.5.7, 6.2.5, and 6.3.3. Note that this is        *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  PM83047

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP

• R63Z PSY

     UP