IC79494: CloudBurst web user interface unavailable due to internal database error and can not be restarted.

APAR status

• Closed as program error.

Error description

• A database internal to the appliance may get into a state where
  it cannot be restarted.  The primary symptom is that the
  CloudBurst WebGUI is unavailable.
  
  This error will be found in the
  local:///appstart_rainmaker.app_setup.log:
  
  Caused by: org.apache.derby.client.am.SqlException: DERBY SQL
  error: SQLCODE: -1, SQLSTATE: XJ040, SQLERRMC: Failed to start
  database
  '/drouter/ramdisk2/mnt/raid-volume/raid0/databases/rainmaker-db'
  , see the next exception for details.::SQLSTATE: XSAI2The
  conglomerate (16) requested does not exist.
  

Local fix

• If problem should occur without this APAR fix applied, the
  the appliance may need to be reinitialized and restored from
  backup.
  
  In some cases, upgrading to 2.0.0.4 firmware (via the
  CLI interface) containing this APAR fix may recover
  an appliance after it was in the failed state.
  
  Work with IBM Support to determine if it is the root cause
  for any appliance issues or WebGUI unavailability.
  
  After applying this fix, auto-recovery at the internal database
  level will alleviate the need for reinitialization/restore.
  

Problem summary

• Under certain conditions a file used by the database is deleted.
  The database does not start on reboot because of the missing
  file and the web user interface fails to start as result.
  

Problem conclusion

• The startup code was updated to allow the database to recover
  from the missing file.  A firmware update will be made available
  to customers experiencing the problem.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLOUDBURST APPL

• Fixed component ID

  5765H1600

Applicable component levels

• R100 PSN

     UP

• R110 PSN

     UP

• R111 PSN

     UP

• R200 PSN

     UP