IC79494: CloudBurst web user interface unavailable due to internal database error and can not be restarted.

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APAR status

  • Closed as program error.

Error description

  • A database internal to the appliance may get into a state where
    it cannot be restarted.  The primary symptom is that the
    CloudBurst WebGUI is unavailable.
    
    This error will be found in the
    local:///appstart_rainmaker.app_setup.log:
    
    Caused by: org.apache.derby.client.am.SqlException: DERBY SQL
    error: SQLCODE: -1, SQLSTATE: XJ040, SQLERRMC: Failed to start
    database
    '/drouter/ramdisk2/mnt/raid-volume/raid0/databases/rainmaker-db'
    , see the next exception for details.::SQLSTATE: XSAI2The
    conglomerate (16) requested does not exist.
    

Local fix

  • If problem should occur without this APAR fix applied, the
    the appliance may need to be reinitialized and restored from
    backup.
    
    In some cases, upgrading to 2.0.0.4 firmware (via the
    CLI interface) containing this APAR fix may recover
    an appliance after it was in the failed state.
    
    Work with IBM Support to determine if it is the root cause
    for any appliance issues or WebGUI unavailability.
    
    After applying this fix, auto-recovery at the internal database
    level will alleviate the need for reinitialization/restore.
    

Problem summary

  • Under certain conditions a file used by the database is deleted.
    The database does not start on reboot because of the missing
    file and the web user interface fails to start as result.
    

Problem conclusion

  • The startup code was updated to allow the database to recover
    from the missing file.  A firmware update will be made available
    to customers experiencing the problem.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC79494

  • Reported component name

    CLOUDBURST APPL

  • Reported component ID

    5765H1600

  • Reported release

    200

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-11-01

  • Closed date

    2011-12-08

  • Last modified date

    2012-02-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLOUDBURST APPL

  • Fixed component ID

    5765H1600

Applicable component levels

  • R100 PSN

       UP

  • R110 PSN

       UP

  • R111 PSN

       UP

  • R200 PSN

       UP



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Document information


More support for:

WebSphere CloudBurst Appliance

Software version:

200

Reference #:

IC79494

Modified date:

2012-02-06

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