IC79418: HWNPM4301E THE DEVICE OR DEVICE AGENT DID NOT RESPOND WITHIN THE ALOTTED TIME ( 300 SECONDS)

4.2.2 Fix Pack 7 (July 2014) for Tivoli Storage Productivity Center
4.2.2 Interim Fix 2 (December 2012) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 8 (March 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 9 (May 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 10 (August 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 3 (October 2012) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• 2011-08-02 04:45:10.225 HWNPM2112I Agent xx.x.xx.xxx has been
  selected for performance data collection from device
  DS8000-2107-S/N.
  
  2011-08-02 04:55:10.046 HWNPM2132W Performance data could not be
  collected for device DS8000-2107-S/N.
  The current samples are skipped.
  (HWNPM4301E The device or device agent did not respond within
  the alotted time ( 300 seconds).)
  2011-08-02 05:05:10.039 HWNPM2132W Performance data could not be
  collected for device DS8000-2107-S/N.
  The current samples are skipped.
  (HWNPM4301E The device or device agent did not respond within
  the alotted time ( 300 seconds).)
  2011-08-02 05:20:56.773 HWNPM2123I Performance data for
  timestamp 08/02/11 05:12:49 AM was collected and processed
  successfully.
  355 performance data records were inserted into the database.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: TPC users collecting performance data        *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.  The Problem     *
  *                      occurs most often when 2 or more        *
  *                      DS8000 subsystems from mulit-SFIs       *
  *                      configuration are collecting data       *
  *                      simultaneously.                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  -
  

Problem conclusion

• The fix for this APAR is targeted for the following
  maintenance package:
  
  | fix pack | 4.2.2-TIV-TPC-FP0002 - target April 2012
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MDM PERFORMANCE

• Fixed component ID

  5648GPC01

Applicable component levels

• R420 PSY

     UP