IC78970: NAS SERVER VENDOR NAME ENTRY ON THE TPC GUI MANUAL NAS PANEL DOES NOT ACCEPT NAMES OTHER THAN "NETWORK APPLIANCE".

4.2.2 Fix Pack 7 (July 2014) for Tivoli Storage Productivity Center
4.2.2 Interim Fix 2 (December 2012) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 8 (March 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 9 (May 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 10 (August 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 3 (October 2012) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• TPC GUI NAS definition panel rejects any NAS Server Vendor Name
  entry other than "Network Appliance" making it impossible to
  define NAS devices from other storage vendors as "Other NAS" as
  documented.  Specifying "Network Appliance" when trying to
  define a connection to another vendor's NAS device will allow
  the connection to be saved but later during NAS Discovery jobs,
  the following error will prevent successful NAS discovery:
  09/16/2011 11:31:31 NAA0077E Filer <IP_ADDRESS> has wrong vendor
  (19746)
  RECREATE STEPS:
  Under manual NAS entry, specify a vendor name other than
  "Network Appliance" and observe a "Status 12" pop-up error:
  SRV0853E:  Internal Error.
  ________________________________________________________________
  DB2 Version used for Server:    N/A
  The defect is against component:   5608TC300
  Server/Manager build/release (TPC):   4.2.1.174
  Agent build/release (TPC):    N/A
  Server/Manager (OS):     N/A
  Agent (OS):       N/A
  ________________________________________________________________
  Problem as described by customer:  Unable to add DataDomain NAS
  device to TPC.
  Initial customer impact (low/med/high):  Med
  

Local fix

• None known
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: TPC environments adding NAS filers when      *
  *                 DNS is not correct                           *
  ****************************************************************
  * PROBLEM DESCRIPTION: When adding a NAS filer to TPC, if      *
  *                      the agent accessing the filer is not    *
  *                      properly set up with DNS resolution     *
  *                      so that it can't determine the          *
  *                      network name of the filer, a null       *
  *                      pointer exception was encountered.      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  -
  

Problem conclusion

• The fix for this APAR catches the null pointer condition and
  outputs an error message to the log that name resolution was
  not successful. Users should check the DNS settings on the
  agent machine and correct if necessary.
  
  The fix for this APAR is targeted for the following
  maintenance package:
  
  | fix pack | 4.2.2-TIV-TPC-FP0002 - target April 2012
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC FOR DATA

• Fixed component ID

  5608TC300

Applicable component levels

• R42A PSY

     UP

• R42L PSY

     UP

• R42W PSY

     UP