IC76912: IBM DIRECTOR GENERATES ERROR HWN021503E

4.2.1 Interim Fix 1 (November 2011) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• Using the automated SAN provisioning with TPC and Director,  IBM
  director generates error HWN021503E in TPC.
  
  We see the following error in TPC's auditTPCDeviceServer.log:
  
  2011.04.26 16:21:24.817-08:00 BTACS0047I
  DiskManagerService.getJobStatus performed by <user id> at
  xxxxxxxx. Input parameters: [1096], output parameters:
  TPCAsyncResult@49d849d8:
   Status=0, JobId =1096, ReturnCode=-1,
   Message=HWN021503E An internal error occurred, please try
  again. If the problem persists, please contact IBM service.
   ReturnException = com.ibm.tpc.common.api.TPCServerException:
  HWN021503E An internal error occurred, please try again. If the
  problem persists, please contact IBM service.
   SubJobResults:
  
  
  We see the following error in IBM director when trying to delete
  vdisks.
  
  TPCAsyncResult@465c465c:
  Status=2, JobId =-60, ReturnCode=0,
  ::class.method=com.ibm.director.services.storage.virtualization.
  utilities.TPCServices.TPCDeallocate() ::thread=pool-45-thread-2
  ::loggername=com.ibm.director.services.storage.virtualization
  2011/04/26 16:21:24.836 SEVERE TPC Failure message: null
  ::class.method=com.ibm.director.services.storage.virtualization.
  utilities.TPCServices.TPCDeallocate() ::thread=pool-45-thread-2
  ::loggername=com.ibm.director.services.storage.virtualization
  2011/04/26 16:21:24.836 SEVERE - TPCAPI deleteStorageVolumes
  failed with the following parameters:
  volumeIDs = <volume id>
  ::class.method=com.ibm.director.services.storage.virtualization.
  utilities.TPCServices.TPCDeallocate() ::thread=pool-45-thread-2
  ::loggername=com.ibm.director.services.storage.virtualization
  2011/04/26 16:21:24.836 SEVERE
  DeleteVirtualMultiDiskTaskDeleteVMD operation failed.
  ::class.method=com.ibm.director.services.storage.virtualization.
  tasks.DeleteVirtualMultiDiskTask.call()
  ::thread=pool-45-thread-2
  ::loggername=com.ibm.director.services.storage.virtualization
  2011/04/26 16:21:24.838 SEVERE
  DeleteVirtualMultiDiskTaskDeleteVMD operation failed.
  ::class.method=com.ibm.vmcontrol.rf.power.lifecycle.DeleteVSTask
  .deleteVS() ::thread=USMi Task Activation Thread <1 of 8>
  ::loggername=com.ibm.vmcontrol.rf.power.lifecycle.DeleteVSTask
  com.ibm.sysmgt.vsm.common.core.VSMException:
  DeleteVirtualMultiDiskTaskDeleteVMD operation failed.
  

Local fix

• Call IBM support for temporary fix.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of TPC 4.2.0 and 4.2.1 using SVC       *
  ****************************************************************
  * PROBLEM DESCRIPTION: When the same vdisk is often mapped     *
  *                      and unmapped to hosts, TPC's reprobe    *
  *                      is not able to remove and readd it      *
  *                      correctly with the new DataPath to      *
  *                      TPC database. The result is that the    *
  *                      TPC GUI looks correctly mapped to the   *
  *                      host, but the TPC API does not          *
  *                      return any DataPath.                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  -
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | fix pack | 4.2.1-TIV-TPC-FP0003 - target June 2011
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MULTIPLE DEVICE

• Fixed component ID

  5648HWN01

Applicable component levels

• R420 PSY

     UP