IC76359: SCHEDULED PERFORMANCE MONITOR JOBS FAIL TO START, LOGGING SRV0403E: THE SELECTED SCHEDULE DOES NOT EXIST.

4.2.1 Interim Fix 1 (November 2011) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• At seemingly random intervals, previously working subsystem
  performance monitors fail to start on schedule.  The TPC server
  issues the following message when the job fails to start:
  SRV0403E: the selected schedule does not exist.  The jobs are
  still present in the TPC GUI, can be edited, viewed, saved, etc;
  however once this problem happens, the user has to delete and
  re-create the monitor jobs to be able to start them again.  They
  fail to start both when prompted by the scheduler and when the
  customer tries to run them normally, and while newly created
  jobs will run for a while they will experience the same problem
  eventually.
  This is related to a defect with the TPC Data server's scheduler
  process.
  RECREATE STEPS:
  Create and schedule subsystem performance monitors in TPC 4.2.1,
  allow to run, observe eventual failure.
  ________________________________________________________________
  DB2 Version used for Server:    N/A
  The defect is against component:   5608TC300 (scheduler)
  Server/Manager build/release (TPC):   4.2.1
  Agent build/release (TPC):    N/A
  Server/Manager (OS):     N/A
  Agent (OS):    N/A
  ________________________________________________________________
  Problem as described by customer:         TPC perf monitor not
  running
  Initial customer impact (low/med/high):   med
  

Local fix

• Deleting/re-creating the failed jobs will temporarily allow
  performance data to be collected.  Editing/saving the jobs has
  also been seen to work around this problem.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: TPC 4.2.1 users                              *
  ****************************************************************
  * PROBLEM DESCRIPTION: Performance monitor jobs for various    *
  *                      devices fail to start on schedule and   *
  *                      cannot be started using the Run Now     *
  *                      option.  See ERROR SECRIPTION.          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  -
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | fix pack | 4.2.1-TIV-TPC-FP0003 - target June 2011
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  
  | MDVREGR 4.2.1-TIV-TPC-FP0002 |
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC FOR DATA

• Fixed component ID

  5608TC300

Applicable component levels

• R42A PSY

     UP

• R42L PSY

     UP

• R42W PSY

     UP