IC75361: ESX HOST FAILS PROBE DUE TO TIMEOUT

4.2.1 Interim Fix 1 (November 2011) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• Probe from ESX server to NFS share fails due to timeout
  producing error message
  Timeout is caused by the large number of files on NFS share
  the NFS share creates a timeout situation causing the ESX server
  to close the connection and probe to fail.
  2011.01.17 16:30:37.946-05:00 ERROR DatastoreBrowser Task failed
  for hypervisor xxxxxx.abc.xyz, datastore
  Software Repository with reason: An error occurred while
  communicating with the remote host
  com.ibm.tpc.vmmgr.collection.VMMgrCollectDatastoreFilesProcess$V
  im250 handleResultVimHelper Process
  Processor (Thread-25671)
  Initial Impact: High
  

Local fix

• Patch available by request
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: TPC 4.1.x and 4.2.x users mounting big NFS   *
  *                 with lots of files to their ESX servers      *
  ****************************************************************
  * PROBLEM DESCRIPTION: Probe from ESX server to NFS share      *
  *                      fails due to timeout producing error    *
  *                      message.  See ERROR DESCRIPTION.        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  -
  

Problem conclusion

• Option is added to skip NFS datastore browing. Will not be
  documented as skipping can compomise data (hence reports)
  integrity if NFS volumes have VM specific files.
  
  The fix for this APAR is targeted for the following maintenance
  packages:
  
  | fix pack | 4.1.1-TIV-TPC-FP0006 - target April 2011
  | fix pack | 4.2.1-TIV-TPC-FP0003 - target June 2011
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC FOR DATA

• Fixed component ID

  5608TC300

Applicable component levels

• R41A PSY

     UP

• R41H PSY

     UP

• R41L PSY

     UP

• R41S PSY

     UP

• R41W PSY

     UP

• R42A PSY

     UP

• R42H PSY

     UP

• R42L PSY

     UP

• R42S PSY

     UP

• R42W PSY

     UP