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IC74293: SYSTEMSTATE BACKUP ON EFI SYSTEM PARTITION FAILS WITH ANS5250E

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Tivoli Storage Manager client command BACKUP SYSTEMSTATE on EFI
    (Extensible Firmware Interface) system partition may fail with
    .
    ANS5250E An unexpected error was encountered.
    .
    This issue could only occur on EFI Bios 2.0 based machines.
    The problem affects only 6.2.2.x clients because the ASR support
    is implemented in 6.2.2.x
    .
    Customer/L2 Diagnostics
    The following error will be seen in the dsmerror.log (example):
    .
    2011-01-11 10:01:02 ANS5250E An unexpected error was
    encountered.
       TSM function name : objEnumAuditFileSub
       TSM function      : GetBestVolumeMatch() for file
    'GLOBALROOT\Device\HarddiskVolume1\EFI\Microsoft\Boot\*' failed.
       TSM return code   : 105
       TSM file          : objenum.cpp (1383)
    2011-01-11 10:01:02 ANS5250E An unexpected error was
    encountered.
       TSM function name : BaHandleSystemPostSnapshotCmd
       TSM function      : objEnumAuditFileSub() failed
       TSM return code   : 105
       TSM file          : backsnap.cpp (3181)
    2011-01-11 10:01:02 ANS5250E An unexpected error was
    encountered.
       TSM function name : baHandleSnapshot
       TSM function      : BaHandleSystemPostSnapshotCmd() failed.
       TSM return code   : 105
       TSM file          : backsnap.cpp (4076)
    2011-01-11 10:01:02 ANS1327W The snapshot operation for
    '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2\' failed with
    error code: 105.
    2011-01-11 10:01:02 Path not found
    .
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager client 6.2.2.x.on Windows Server 2008,
    Windows Server 2008 R2, Windows Vista
    All Tivoli Storage Manager client interfaces CLI, WEB GUI
    .
    Initial Impact:
    medium
    .
    Additional Keywords:
    zz62 TSM EFI system state
    

Local fix

  • Enter TESTFLAG SKIPVSSASR into the client's options file
    (dsm.opt)
    This test flag bypasses ASR backup and finish the systemstate
    backup
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: 6.2.2 TSM Windows 64-bit clients with EFI    *
    ****************************************************************
    * PROBLEM DESCRIPTION: See above                               *
    ****************************************************************
    * RECOMMENDATION: Apply the fixing level, or use the workaround*
    *                 Fixing level is targeted for 6.2.3, but this *
    *                 is subject to change at IBM's discretion     *
    *                 Temporary fix available in 6.2.2.2           *
    ****************************************************************
    

Problem conclusion

  • System state backup behavior for Windows 7, 2008, Vista 64-bit
    EFI machines was reverted to the 6.2.0 design, fixing the issue.
    Because there was no ASR Restore in 6.2.0 or 6.2.1 for Windows
    2008, 7, and Vista, there is no ASR for EFI 64-bit machines with
    this fix, even though ASR is supported for BIOS 6.2.2 clients.
    
    ASR EFI functionality may be added in a future release and
    in a future 6.2 maintenance deliverable for EFI 64-bit Windows
    machines.
    

Temporary fix

  • 6.2.2.2 for Windows x64
    

Comments

APAR Information

  • APAR number

    IC74293

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    62W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-02-07

  • Closed date

    2011-02-28

  • Last modified date

    2011-03-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSMC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R62W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 62W

Reference #: IC74293

Modified date: 01 March 2011


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