IC72590: AGENTS FAIL TO SCAN FILE SYSTEMS OF NAS FILERS ( OTHERS THAN NETAPP ).

4.2.1 Interim Fix 1 (November 2011) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• The symptoms of the problem are different depending on whether
  the scanning agent is running on
  Unix or Windows, or if one or multiple file systems have been
  selected at once when associating
  them with a scanning agent.
            -> only one file system has been selected in
  "Scan/Probe Agent  Administration" for an
  agent, and then save has been clicked.
                 -> Scanning Agent is on Unix
                      In this case there will be no error, and the
  scan will work fine
                 -> Scanning Agent is on Windows
                      The file system will appear in scan
  definition but the scan job defined for it
  will fail
  
            -> multiple file systems have been selected in
  "Scan/Probe Agent
  Administration"
                 In the scan definition will appear  only one of
  the file systems selected and if the
  agent is on Windows the scan will failed.
                 The Unix agent, though, will scan that single
  file system.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: TPC 4.2.0 and 4.2.1 users who use TPC        *
  *                 Storage Resource Agents to scan filers       *
  *                 added as "Other NAS".                        *
  ****************************************************************
  * PROBLEM DESCRIPTION: If multiple file systems of the same    *
  *                      filer are selected at the same time     *
  *                      in "Scan/Probe Agent  Administration"   *
  *                      and one agent is designated to          *
  *                      administer them, then, after saving     *
  *                      the changes in this panel, only a       *
  *                      single file system will appear in the   *
  *                      scan definition. Moreover if the        *
  *                      administering agent is Windows the      *
  *                      scan for this file system will fail.    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Following exception can be observed in data/log/ServerTrace.log
  if the trace is enabled for Data Server at the time when the
  file systems are assigned to an agent:
  com.ibm.db2.jcc.am.fo: DB2 SQL Error: SQLCODE=-803,
  SQLSTATE=23505, SQLERRMC=5;TPC.T_RES_FILESYSTEM, DRIVER=3.57.82
          at com.tivoli.itsrm.repository.RepositoryAccessor.
             executeUpdate(RepositoryAccessor.java:290)
          at com.tivoli.itsrm.TStorm.repository.TResFS.
             insert(TResFS.java:1781)
          at com.tivoli.itsrm.TStorm.server.svp.
             ProbeResultsHndlr.saveNewFilesystems(
             ProbeResultsHndlr.java:5064)
          at com.tivoli.itsrm.TStorm.server.svp.
             ProbeResultsHndlr.saveFilesystems(
             ProbeResultsHndlr.java:4672)
          at com.tivoli.itsrm.TStorm.server.svp.
             ProbeResultsHndlr.saveNasProbeResults(
             ProbeResultsHndlr.java:1004)
          at com.tivoli.itsrm.TStorm.server.svp.FilerSaver.
             saveProbeResults(FilerSaver.java:1712)
          at com.tivoli.itsrm.TStorm.server.svp.FilerSaver.
             saveProbeData(FilerSaver.java:327)
          at com.tivoli.itsrm.TStorm.server.svp.ProbeResultsHndlr.
             handle(ProbeResultsHndlr.java:511)
          at com.tivoli.itsrm.server.RequestManager$RmThread.run
             (RequestManager.java:499)
  
  The agent returns back to Data Server the first file system in
  the list duplicated, which causes the exception in "Problem
  description".  Because of the exception only the first file
  system is saved but incompletely.  The exception also causes
  the domain of the filer to be deleted, which in turn will
  cause the Windows scan to fail.
  

Problem conclusion

• The fix for this APAR is targeted for the following
  maintenance package:
  
  | fix pack | 4.2.1-TIV-TPC-FP0001 - target December 2010
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC FOR DATA

• Fixed component ID

  5608TC300

Applicable component levels

• R42A PSY

     UP

• R42L PSY

     UP

• R42W PSY

     UP