IC71553: ANS5258E MICROSOFT VOLUME SHADOW COPY SNAPSHOT INITIALIZATION FAILED. ANS0361I ANS5269E ANS5271E MIGHT ALSO BE ISSUED

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • System state backup might not complete successfully if one of
    the VSS system state writers is found to be in an invalid
    state.
    
    When this problem occurs, messages similar to the following
    are written to the dsmsched.log file:
    
    06/02/2010 00:06:54 ANS5258E Microsoft volume shadow copy
        snapshot initialization failed.
    
    06/02/2010 00:06:54 ANS1228E Sending of object
        'machinename\SystemState\NULL\System State\SystemState'
        failed
    
    06/02/2010 00:06:54 ANS5258E Microsoft volume shadow copy
        snapshot initialization failed.
    
    In addition, messages similar to the following are written to
    the dsmerror.log file:
    
    06/02/2010 00:06:54 ANS0361I DIAG:
        VssRequestor::checkWriterStatus:
        VssRequestor::checkWriterStatus() failed with
        hr=VSS_E_WRITERERROR_NONRETRYABLE
    
    06/02/2010 00:06:54 ANS5269E The Microsoft Volume Shadow Copy
        Services writer 'Cluster Service Writer' current state
        (VSS_WS_STABLE) is not valid for the current operation or
        cannot be determined.  The last error reported is
        '800423f4'.
    
    06/02/2010 00:06:54 ANS5271E A Microsoft Volume Shadow Copy
        Services writer is in an invalid state before snapshot
        initialization.
    
    06/02/2010 00:06:54 ANS5258E Microsoft volume shadow copy
        snapshot initialization failed.
    
    06/02/2010 00:06:54 ANS1327W The snapshot operation for
        'machinename\SystemState\NULL\System State\SystemState'
        failed with error code: 4353.
    
    06/02/2010 00:06:54 ANS1228E Sending of object
        'machinename\SystemState\NULL\System State\SystemState'
        failed
    
    06/02/2010 00:06:54 ANS5258E Microsoft volume shadow copy
    snapshot initialization failed.
    
    When this problem occurs the system state is not backed up.
    During scheduled backups, the return code will be 12.
    
    Additional keywords:
    systemstate ans1512e ans1512 1512 fail failed fails
    
    Affected client versions:
    Tivoli Storage Manager Backup-Archive client 5.5, 6.1, 6.2
    
    Affected platforms:
    Microsoft Windows 2003, Microsoft Windows 2008, Microsoft
    Windows 2008 R2, Microsoft Windows Vista, Microsoft Windows 7
    

Local fix

  • Use either of these methods to clear the problem:
    
    - Use the built-in Microsofot Windows backup utility to
      initiate a backup of the system state. At the point where
      the utility asks you to mount backup media, cancel the
      backup. Try the Tivoli Storage Manager system state backup
      operation again.
    
    - Reboot the affected Microsoft Windows system then try the
      Tivoli Storage Manager system state backup operation again.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-archive client versions 5.5, 6.1 and  *
    *                 6.2 running on Microsoft Windows             *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in fix pack levels 6.1.5 and 6.2.2. Note     *
    *                 that until these fix packs are available,    *
    *                 this information is subject to change at     *
    *                 the discretion of IBM.                       *
    ****************************************************************
    *
    

Problem conclusion

  • The problem occurs when a VSS writer is left in an error state
    after a previous unsuccessful backup operation. During the
    next backup, the client detects the error state and stops the
    backup, issuing the messages described in this APAR.
    
    The client has been fixed so that it no longer stops the
    system state backup under these conditions. Assuming that the
    writer subsequently resets itself successfully and no errors
    occur that could cause the backup to stop, the system state
    backup should run to successful completion.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC71553

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    62W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-09-30

  • Closed date

    2010-10-28

  • Last modified date

    2010-10-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSM      DSMAGENT DSMC     DSMCSVC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R61D PSY

       UP

  • R61F PSY

       UP

  • R61W PSY

       UP

  • R62W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

62W

Reference #:

IC71553

Modified date:

2010-10-28

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