IBM Support

IC69939: PCOMM SYS/REQ (SHIFT+ESC) DOES NOT WORK ON WIN7 WINDOWS7

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APAR status

  • Closed as program error.

Error description

  • SYS-REQ key (Shift+Esc) does not work on Window7.
    only esc key could work and other shift+key are also no problem.
    stanza : DBCS  USBkeyboard=106 in ini.file does not help.
    

Local fix

  • use WinXP
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Some Japanese Windows 7 operating system     *
    *                 users.                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION: Shift+Esc key mapping does not work on  *
    *                      some hardware using PCOM 6.0            *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Users with Windows 7 + PCOMM6.0 on ThinkCentre M90 Eco Ultra
    Small Type:3853-E1J cannot use Sysreq key by pressing Shift +
    Esc. The trace shows no keystroke entry. KMP maps Shift+Esc to
    ísys reqù. ESC key alone works fine on customer system.
    
    The problem only occurs on some specific machines. ThinkCentre
    M90 with A2/ Lenovo Preferred Pro USB Fingerprint keyboard in
    this case. With user's specific hardware, when Shift and Esc
    key are pressed at the same time, the original function to
    detect the Shift key status returns KeyUp instead of KeyDown,
    so PCOMM will mis-convert the key function.
    

Problem conclusion

  • PCSKBD.DLL has been changed to do additional key status detect
    checking before converting the Shift key function.
    
    Fix is scheduled for PCOM 5.9.7 Manufacturing Refresh
    Fix is scheduled for PCOM 6.0.1.1 Refresh Pack
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC69939

  • Reported component name

    PCOMM V5 COMBO-

  • Reported component ID

    5639I700J

  • Reported release

    600

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-07-15

  • Closed date

    2010-07-19

  • Last modified date

    2010-08-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • PCSKDB
    

Fix information

  • Fixed component name

    PCOMM V5 COMBO-

  • Fixed component ID

    5639I700J

Applicable component levels

  • R590 PSY IP23149

       UP10/08/18 I 1000

  • R600 PSY

       UP



Document information

More support for: Personal Communications

Software version: 6.0

Reference #: IC69939

Modified date: 18 August 2010