IC69323: SERVER CRASHES PERIODICALLY WHEN USING SSLTCPPORT

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APAR status

  • Closed as program error.

Error description

  • Server may crash often when using SSLTCPPORT in the dsmserv.opt
    file.
    With the option used, REGISTER LICENSE will also cause the
    server to crash.
    No errors are seen in the activity log.
    Stack output from crash dmp file may look similar to:
    ntdll!RtlpLowFragHeapAllocFromContext+0x1f9
    ntdll!RtlAllocateHeap+0xe4
    msvcr90!malloc+0x5b
    [f:\dd\vctools\crt_bld\self_64_amd64\crt\src\malloc.c @ 163]
    adsmlicn!add_to_list+0xbc
    adsmlicn!add_to_ndl_struct+0xf5
    adsmlicn!ifor_get_nodelock_entries+0xfca
    adsmlicn!lum_get_nodelock_info+0x1e9
    adsmlicn!netls_get_nodelock_info+0x67
    adsmlicn!V6R2_dsmlic_get_nodelock_info+0x6e
    [d:\build\src\064\tsm620s\extracts\nt\d
    adsmdll!ObtainLicenses+0x37c
    [d:\build\src\064\tsm620s\extracts\nt\pslm.c @ 1370]
    adsmdll!psLmGetLicenseOpt+0xca
    [d:\build\src\064\tsm620s\extracts\nt\pslm.c @ 633]
    adsmdll!LmSynchronizeLicenses+0x71
    [d:\build\src\064\tsm620s\extracts\lm\lminit.c @
    adsmdll!LmLicenseManager+0x73c
    [d:\build\src\064\tsm620s\extracts\lm\lmmgr.c @ 421]
    adsmdll!startThread+0xa8
    [d:\build\src\064\tsm620s\extracts\nt\pkthread.c @ 2995]
    msvcr90!_callthreadstartex+0x17
    [f:\dd\vctools\crt_bld\self_64_amd64\crt\src\thread
    msvcr90!_threadstartex+0x84
    [f:\dd\vctools\crt_bld\self_64_amd64\crt\src\threadex.c
    kernel32!BaseThreadInitThunk+0xd
    ntdll!RtlUserThreadStart+0x1d
    Tivoli Storage Manager Versions Affected:
    Windows 64bit using version 6.2.x
    Initial Impact:
    Medium
    Additional Keywords:
    Zz62 crash register license SSLTCPPORT
    

Local fix

  • Remove SSLTCPPORT in dsmserv.opt and restart the server.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users of   *
    *                 SSL Communications.                          *
    ****************************************************************
    * PROBLEM DESCRIPTION: See Error Description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.2.1.1 and 6.2.2. Note that       *
    *                 this is subject to change at the             *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC69323

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    62W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-06-17

  • Closed date

    2010-06-28

  • Last modified date

    2010-06-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R62A PSY

       UP

  • R62H PSY

       UP

  • R62L PSY

       UP

  • R62S PSY

       UP

  • R62W PSY

       UP

  • R62Z PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

62W

Reference #:

IC69323

Modified date:

2010-06-28

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