IC68108: TSM SERVER RECEIVES ANR9999D WHILE OPENING SHARED MEMORY IN WINDOWS CLUSTER ENVIRONMENTS

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APAR status

  • Closed as program error.

Error description

  • In certain cases the TSM server will fail to start
    during failover in Windows 2003 and 2008 cluster
    environments when trying to access shared memory.
    The operation fails with a Windows return code 5
    which translates to "Access is denied." This occurs
    when the TSM service is using a different Windows
    user ID than the cluster service.
    L2/Customer diagnostics:
    The following will be seen in the server console:
    ANR9999D_2200302757 shmOpenExistingSharedMemory
    (shmutil.c:146) Thread<x>:
    Error 5 opening Shared Memory Server1.3033248.SharedMem
    ANR9999D_1721135214 OpenSharedMemory(clstrinf.c:527)
    Thread<x>: Unable to open
    shared memory: Server1.3033248.SharedMem
    ANR1912I Stopping the activity log because of a
    server shutdown.
    ANR0369I Stopping the database manager because
    of a server shutdown.
    Versions Affected:
    Tivoli Storage Manager 6.1 and 6.2 on Windows 2008
    and 2003 cluster environments
    Initial Impact:
    Medium
    
    Additional Keywords:
    zz61 win2k8 win2008 win2k3 win2003 sharedmem shm
    

Local fix

  • Change the login properties on the DB2 manager for the
    TSM server instance along with the TSM server service to use the
    same Windows user ID as the cluster service.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Windows users of  Tivoli Storage         *
    *                 Manager server on clustered machines.        *
    ****************************************************************
    * PROBLEM DESCRIPTION: See error description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.1.5. Note that this is           *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC68108

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    61W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-04-22

  • Closed date

    2010-04-29

  • Last modified date

    2010-04-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R61W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61W

Reference #:

IC68108

Modified date:

2010-04-29

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