IC68108: TSM SERVER RECEIVES ANR9999D WHILE OPENING SHARED MEMORY IN WINDOWS CLUSTER ENVIRONMENTS

APAR status

• Closed as program error.

Error description

• In certain cases the TSM server will fail to start
  during failover in Windows 2003 and 2008 cluster
  environments when trying to access shared memory.
  The operation fails with a Windows return code 5
  which translates to "Access is denied." This occurs
  when the TSM service is using a different Windows
  user ID than the cluster service.
  L2/Customer diagnostics:
  The following will be seen in the server console:
  ANR9999D_2200302757 shmOpenExistingSharedMemory
  (shmutil.c:146) Thread<x>:
  Error 5 opening Shared Memory Server1.3033248.SharedMem
  ANR9999D_1721135214 OpenSharedMemory(clstrinf.c:527)
  Thread<x>: Unable to open
  shared memory: Server1.3033248.SharedMem
  ANR1912I Stopping the activity log because of a
  server shutdown.
  ANR0369I Stopping the database manager because
  of a server shutdown.
  Versions Affected:
  Tivoli Storage Manager 6.1 and 6.2 on Windows 2008
  and 2003 cluster environments
  Initial Impact:
  Medium
  
  Additional Keywords:
  zz61 win2k8 win2008 win2k3 win2003 sharedmem shm
  

Local fix

• Change the login properties on the DB2 manager for the
  TSM server instance along with the TSM server service to use the
  same Windows user ID as the cluster service.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Windows users of  Tivoli Storage         *
  *                 Manager server on clustered machines.        *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.1.5. Note that this is           *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R61W PSY

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