IC66827: TIVOLI STORAGE MANAGER CLIENT ON WINDOWS CAN CRASH DURING BACKUP WHEN TRACING IS ACTIVE

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Backing up a Windows client including system state with an
    activated client trace can lead to a crash. On the affected
    client, FSRM service was running and managing cluster disk
    resources. The crash dump and call stack look similar to the
    following:
    
    2010/02/22 15:54:59
    IBM Tivoli Storage Manager
    Version: 6.1.3.01
    Build date:  Mon Feb 22 15:51:28 2010
    
    dsmc.exe caused exception C0000005 (EXCEPTION_ACCESS_VIOLATION)
    at 000000006679AB2C
    
    Register dump:
    
    
    Crash dump successfully written to file
    'S:\TSM_Clients\TSM613C_100124A_defect59153\tsm613c.100124a\debu
    g\bin\amd64_unicode\dsmcrash.dmp'
    
    Stack Trace:
    0x000000006679AB2C (0x0667B030 0x4053B4FA 0x00000000 0x0668E0E8)
    MSVCR90D.dll, vcwprintf_s_l()+74508 bytes
    0x0000000066742B8E (0x06681660 0x4053B4A0 0x00000000 0x0668E0D8)
    MSVCR90D.dll, vswprintf_l()+446 bytes
    0x0000000066742CAA (0x06681660 0x4053B4A0 0x0668E0D8 0x0667B17D)
    MSVCR90D.dll, vswprintf()+42 bytes
    0x000000004037CDD8 (0x06681660 0x4053B4A0 0x0668E0D8 0x00000001)
    dsmc.exe, vswprintf()+40 bytes, c:\program files (x86)\microsoft
    visual studio 9.0\vc\include\swprintf.inl, line 100
    0x000000004037C7B0 (0x00000000 0x06681660 0x4053B4A0 0x0668E0D8)
    dsmc.exe, pkVsprintf()+160 bytes,
    s:\tsm_clients\tsm613c_100124a_defect59153\tsm613c.100124a\commo
    n\ut\pkfile.cpp, line 591+20 bytes
    0x0000000040375370 (0x40538220 0x00001429 0x4053B4A0 0x0668E0D8)
    dsmc.exe, trVPrintf()+192 bytes,
    s:\tsm_clients\tsm613c_100124a_defect59153\tsm613c.100124a\commo
    n\ut\trace.cpp, line 1894+34 bytes
    0x0000000040028CC1 (0x0669B710 0x40538201 0x4053B4A0 0x4053B7E0)
    dsmc.exe, TRACE_Fkt::operator()()+97 bytes,
    s:\tsm_clients\tsm613c_100124a_defect59153\tsm613c.100124a\commo
    n\ut\trace.h, line 1201
    0x0000000040289EC7 (0x00A7B490 0x08446C80 0x404F2228 0x404F2250)
    dsmc.exe, vssCreateLocalBackup()+4855 bytes,
    s:\tsm_clients\tsm613c_100124a_defect59153\tsm613c.100124a\commo
    n\winnt\vssback.cpp, line 5169
    0x000000004014C56D (0x00A4B6E0 0x08446C80 0x00A11640 0x00A7B490)
    dsmc.exe, baCreateLocalBackup()+541 bytes,
    s:\tsm_clients\tsm613c_100124a_defect59153\tsm613c.100124a\commo
    n\ba\backsnap.cpp, line 1899+21 bytes
    0x00000000400C2C1E (0x00A4B6E0 0x08446C80 0x05E040F0 0x40132970)
    dsmc.exe, baProcessRequest()+2798 bytes,
    s:\tsm_clients\tsm613c_100124a_defect59153\tsm613c.100124a\commo
    n\ba\incrdrv.cpp, line 6923+21 bytes
    0x00000000400BF6F0 (0x00A4B6E0 0x08446C80 0x404D5C10 0x08446C80)
    dsmc.exe, baRequestHandler()+2512 bytes,
    s:\tsm_clients\tsm613c_100124a_defect59153\tsm613c.100124a\commo
    n\ba\incrdrv.cpp, line 5720+21 bytes
    0x00000000400BABBC (0x00AA6E60 0x00000012 0x00000B30 0x00000000)
    dsmc.exe, DccTxnProducer::HandleQueue()+1228 bytes,
    s:\tsm_clients\tsm613c_100124a_defect59153\tsm613c.100124a\commo
    n\ba\bacontrl.cpp, line 3026+32 bytes
    0x00000000400BA679 (0x00AA6E60 0x00A631E0 0x00000001 0x40374F4E)
    dsmc.exe, DccTxnProducer::Run()+2009 bytes,
    s:\tsm_clients\tsm613c_100124a_defect59153\tsm613c.100124a\commo
    n\ba\bacontrl.cpp, line 2867+13 bytes
    0x00000000400BB126 (0x00A631E0 0x40259FBA 0x00000000 0x00A007B0)
    dsmc.exe, DccTxnProducer::DoThread()+198 bytes,
    s:\tsm_clients\tsm613c_100124a_defect59153\tsm613c.100124a\commo
    n\ba\bacontrl.cpp, line 3174+15 bytes
    0x00000000400BB04B (0x00A631E0 0x40587530 0x00000608 0x00A00A38)
    dsmc.exe, callDoPThread2()+27 bytes,
    s:\tsm_clients\tsm613c_100124a_defect59153\tsm613c.100124a\commo
    n\ba\bacontrl.cpp, line 3159+10 bytes
    0x000000004036F22F (0x00A53510 0x00000002 0x00A3FDF0 0x00000000)
    dsmc.exe, startThread2()+191 bytes,
    s:\tsm_clients\tsm613c_100124a_defect59153\tsm613c.100124a\commo
    n\thrd\thrdmgr.cpp, line 1546+9 bytes
    0x000000004036F163 (0x00A53510 0x00000002 0x00000000 0x66714FE2)
    dsmc.exe, startThread()+19 bytes,
    s:\tsm_clients\tsm613c_100124a_defect59153\tsm613c.100124a\commo
    n\thrd\thrdmgr.cpp, line 1517
    0x0000000066714EE5 (0x00A3FAE0 0x00000000 0x00000000 0x00000000)
    MSVCR90D.dll, beginthreadex()+725 bytes
    0x0000000066714EAD (0x00A3FDF0 0x00000000 0x00000000 0x00000000)
    MSVCR90D.dll, beginthreadex()+669 bytes
    0x000000007738F56D (0x00000000 0x00000000 0x00000000 0x00000000)
    kernel32.dll, BaseThreadInitThunk()+13 bytes
    0x00000000774C3281 (0x00000000 0x00000000 0x00000000 0x00000000)
    ntdll.dll, RtlUserThreadStart()+33 bytes
    
    Versions Affected:
    Tivoli Storage Manager client 6.1.3 and above on Windows 2008
    
    Initial Impact: Medium
    
    Additional Keywords:
    zz61 incremental systemstate system state windows tsm w2k8 r2
    cluster abend fsrm
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-archive client versions 5.5 and 6.1   *
    *                 performing system state backup on Windows 7  *
    *                 and Windows 2008 R2                          *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 5.5.3 and 6.1.4. Note that until   *
    *                 these fix packs are available, this          *
    *                 information is subject to change at the      *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • The problem has been fixed so that the crash no longer occurs.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC66827

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    61F

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-03-04

  • Closed date

    2010-03-15

  • Last modified date

    2010-03-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R55D PSY

       UP

  • R55F PSY

       UP

  • R55W PSY

       UP

  • R61D PSY

       UP

  • R61F PSY

       UP

  • R61W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61F

Reference #:

IC66827

Modified date:

2010-03-15

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