IC65602: SERVER CRASHES DURING AUTOLABEL OF LIBRARY VOLUME.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The server may crash when attempting to label a volume as part
    of the autolabel function.  This can be seen during any process
    that might be accessing a scratch volume and attempting to label
    it.
    
    Tivoli Storage Manager Versions Affected: 6.1 All Platforms
    
    Customer/L2 Diagnostics (If Applicable)  The call stack will
    look similar to this.
    
    ntdll!ZwWaitForSingleObject+0xa
    kernel32!WaitForSingleObjectEx+0x9c
    dsmserv!rptGenerateDump+0xfd
    dsmserv!rptUnhandledExceptionFilter+0x59
    kernel32!UnhandledExceptionFilter+0x15f
    ntdll!RtlUserThreadStart+0x95
    ntdll!_C_specific_handler+0x8c
    ntdll!RtlpExecuteHandlerForException+0xd
    ntdll!RtlDispatchException+0x20c
    ntdll!KiUserExceptionDispatcher+0x2e
    adsmdll!GetLoadedBarcode+0x31b
    adsmdll!ScsiAutoLabelVolume+0x59
    adsmdll!MountPrivateVolume+0x63a
    adsmdll!ScsiMountVolume+0x436
    adsmdll!MmsMountVolume+0x1eb
    adsmdll!LtoOpen+0x256
    adsmdll!AgentThread+0x313
    adsmdll!startThread+0xa8
    msvcr90!_callthreadstartex+0x17
    msvcr90!_threadstartex+0x84
    
    Initial Impact: High
    Additional Keywords: TSM crash hang abort dump zz61 barcode
    label auto label
    

Local fix

  • Update the library to disable auto label and manually label
    library volumes that have not been labeled.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users.     *
    ****************************************************************
    * PROBLEM DESCRIPTION: See error description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 5.4.6.0, 5.4.7.0, 5.5.5.0,          *
    *                 6.1.4.0 and 6.2.2.0.  Note that this is      *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    Additional call stack for this problem:
    adsmdll!ScsiCheckAutoID+0x778
    adsmdll!ScsiDeleteVolume+0x328
    adsmdll!ScsiScanLib+0x46ac
    adsmdll!ScsiMountVolume+0x398
    adsmdll!MmsMountVolume+0x12b
    adsmdll!LtoOpen+0x220
    adsmdll!PvrSupportsIdleMPs+0x37e
    adsmdll!startThread+0xe2
    msvcr90!_endthreadex+0x44
    msvcr90!_endthreadex+0xd8
    kernel32!BaseThreadStart+0x34
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Sun Solaris, Linux, and
    Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC65602

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    61W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-01-19

  • Closed date

    2010-03-15

  • Last modified date

    2010-06-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R61A PSY

       UP

  • R61H PSY

       UP

  • R61L PSY

       UP

  • R61S PSY

       UP

  • R61W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61W

Reference #:

IC65602

Modified date:

2010-06-22

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