IC65500: TSM 6.1.2 WINDOWS CLIENT JAVA GUI HANG WITH ANS2610

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You can track all active APARs for this component.

APAR status

  • Closed as returned (APAR cannot be resolved without additional info from IBM or customer.)

Error description

  • The TSM Windows client Java GUI can hang when attempting to back
    up, eventually displaying error message ANS2610E or ANS2610S. A
    subsequent attempt to back up via the command line during the
    GUI hang may cause a client crash with the following stack:
    STACK:
    dsmc!StrLen+0x10
    dsmc!nlsCharBuffer::addToBuffer+0x17
    dsmc!nlsObject_t::nlOrderInsert+0x50d
    dsmc!nlsObject_t::nlVmessage+0xf7
    dsmc!nlMessage+0x1e
    dsmc!GetFileSecurityInfo+0x182
    dsmc!fioScanDirEntry+0xc28
    dsmc!fioGetDirEntries2+0x114
    dsmc!PrivIncrFileSpace+0x395
    dsmc!baIncremental+0x733
    dsmc!baProcessRequest+0x7ca
    dsmc!baRequestHandler+0x555
    dsmc!DccTxnProducer::HandleQueue+0x207
    dsmc!DccTxnProducer::Run+0x37b
    dsmc!DccTxnProducer::DoThread+0x92
    dsmc!startThread2+0x65
    dsmc!startThread+0xa
    msvcr90!_callthreadstartex+0x1b
    msvcr90!_threadstartex+0x69
    kernel32!BaseThreadInitThunk+0xe
    ntdll!__RtlUserThreadStart+0x70
    ntdll!_RtlUserThreadStart+0x1b
    Initial impact: Medium
    Version affected: 6.1.2.0 or later until fixed
    

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

  • At this time there is insufficient information for IBM to
    resolve this APAR, and development is unable to reproduce this
    problem in the lab. Therefore this APAR is being closed RET
    ("RETurned for more information), with no fix. Users
    experiencing this problem should contact IBM technical support
    for assistance with identifying the cause of this problem.
    

APAR Information

  • APAR number

    IC65500

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    61W

  • Status

    CLOSED RET

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-01-11

  • Closed date

    2010-03-16

  • Last modified date

    2010-03-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



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Document information


More support for:

Tivoli Storage Manager

Software version:

61W

Reference #:

IC65500

Modified date:

2010-03-16

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