IC65386: ANS9999E NTRC.CPP(768): RECEIVED WIN32 87 (0X00000057) FROM REPLACEREGISTRYKEY. ERROR DESCRIPTION THE PARAMETER IS INCORRECT

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • During system state restore of a Windows 2008 R2 or Windows 7
    system, the restore ends with the following error messages:
    
     RegActivateRegistryFile(): replaceRegistryKey(): rc=87
     ANS9999E ntrc.cpp(768): Received Win32 RC 87 (0x00000057) from
      replaceRegistryKey. Error desription: The parameter is
      incorrect.
     activateRegistryFiles(): Activation of registry file
      'c:\Windows\System32\config\COMPONENTS.tsm' failed.
    
    The problem occurs when trying to restore the COMPONENTS subkey
    of the registry if that subkey does not already exist. This can
    occur if the system state backup was for a system that had added
    Windows features and you are restoring to a newly installed
    system with no added features.
    

Local fix

  • Perform the following steps prior to starting the
    "dsmc restore systemstate" command:
    
    1. Issue this command from a Windows OS prompt:
    
          dism /online /get-features > nul
    
       This command takes a few seconds to run. Wait for the
       command to finish before performing the next step.
    
    2. Start regedit and navigate to the following registry key:
    
          HKEY_LOCAL_MACHINE\COMPONENTS
    
       Browse the subkeys under HKEY_LOCAL_MACHINE\COMPONENTS
       and select one of those keys so it is highlighted. For
       example, click on
    
          HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData
    
       to highlight that key.
    
       Note: Be careful not to make any changes in the registry.
    
       Leave regedit open, with the key selected.
    
    Now run the "dsmc restore systemstate" command. The system
    state should restore successfully, barring any further errors
    that would prevent successful completion.
    
    After the system state restore completes, you can close
    regedit and reboot the system.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-archive client versions 5.4, 5.5,     *
    *                 6.1 and 6.2 running on Microsoft Windows     *
    *                 2003, Microsoft Windows 2008, Microsoft      *
    *                 Windows 2008 R2, Microsoft Windows Vista     *
    *                 and Microsoft Windows 7                      *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in fix pack levels 5.5.4, 6.1.5 and 6.2.2.   *
    *                 Note that until these fix packs are          *
    *                 available, this information is subject to    *
    *                 change at the discretion of IBM.             *
    ****************************************************************
    *
    

Problem conclusion

  • This APAR was initially closed on 29 March 2010 with no
    solution since it appeared to be an operating system
    restriction. A fix has since been identified and the Tivoli
    Storage Manager backup-archive client fixed so that the RESTORE
    SYSTEMSTATE command now runs to successful completion.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC65386

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    61F

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-01-04

  • Closed date

    2010-09-30

  • Last modified date

    2010-10-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSM      DSMAGENT DSMC     DSMCSVC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R55D PSY

       UP

  • R55F PSY

       UP

  • R55W PSY

       UP

  • R61D PSY

       UP

  • R61F PSY

       UP

  • R61W PSY

       UP

  • R62W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61F

Reference #:

IC65386

Modified date:

2010-10-08

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