IC64689: BACKUP/ARCHIVE CLIENT CRASHES WHEN PROCESSING HSM MIGRATED STUB FILE

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You can track all active APARs for this component.

APAR status

  • Closed as Permanent restriction.

Error description

  • The TSM Backup/Archive client can crash when processing an HSM
    for
    Windows stub file. This can occur when running a 6.1.x.x TSM
    client with HSM for Windows 5.5.x.x.
    Stack:
    dsmcsvc!psRetrieveFile+0xbb
    dsmcsvc!psHSMWinRetrieveStubContent+0x146
    dsmcsvc!psHSMWinSendItRecallCheck+0xe2
    dsmcsvc!sendIt+0x18f
    dsmcsvc!PFtxnListLoop+0x3ad
     dsmcsvc!PrivFlush2+0x1d9
    dsmcsvc!PrivFlush+0x1c
    dsmcsvc!tlSend+0x49
    dsmcsvc!DccTxnConsumer::HandleQueue+0x323
    dsmcsvc!DccTxnConsumer::Run+0x3cb
    dsmcsvc!DccTxnConsumer::DoThread+0x8f
    dsmcsvc!startThread2+0x65
    dsmcsvc!startThread+0xa
    msvcr90!_callthreadstartex+0x1b
    msvcr90!_threadstartex+0x69
    kernel32!BaseThreadStart+0x34
    Note: While installing the Backup/Archive 6.1.x.x client is
    currently possible, it is
    not supported. The TSM client needs to be at the same Version
    and release level
    as the HSM for Windows client.
    Versions Affected:
    Windows TSM 6.1.x.x
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-archive clients on Microsoft Windows  *
    *                 2003 x32 using HSM for Windows version 5.5   *
    *                 or lower.                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Before installing any new TSM component,     *
    *                 check the documentation for all currently    *
    *                 installed components to ensure that the new  *
    *                 component is compatible.                     *
    ****************************************************************
    *
    

Problem conclusion

  • Automated, comprehensive cross-checking of compatibility
    between existing TSM software and new software at install time
    is desirable, but not possible to fix within the scope of a
    defect. This APAR is being closed PRS (Permanent Restriction).
    The TSM documentation will be updated to better describe the
    compatibility requirements between HSM and backup-archive
    clients.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC64689

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    61W

  • Status

    CLOSED PRS

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-11-19

  • Closed date

    2010-03-29

  • Last modified date

    2011-06-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



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Document information


More support for:

Tivoli Storage Manager

Software version:

61W

Reference #:

IC64689

Modified date:

2011-06-06

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