IC64589: V6.1 MAC CLIENT WEB GUI WILL NOT START WITH MACOS 10.6 IF USING TSM TOOLS FOR ADMINISTRATORS. GET ERROR MESSAGE ANS2619S.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When using MacOS 10.6 (Snow Leopard) with the V6.1 Mac client,
    if the Web GUI is started from the TSM Tools for Administrators,
    which is the recommended method, the Web GUI will not start.
    Receive error message ANS2619S 'Client Acceptor Daemon unable
    to start Remote Client Agent'.
    If the Web client GUI is started from the command line or using
    the Start CAD shell script, the Web client GUI starts correctly
    on MacOS 10.6.
    .
    Another symptom of this APAR may be that the dsmcad process
    aborts/crashes if PROMPTED mode scheduling is used.  The OS will
    report "USING_FORK_WITHOUT_EXEC_IS_NOT_SUPPORTED_BY_FILE_MANAGER
    ".
    .
    See the local fix below if this behavior is noticed.
    .
    

Local fix

  • Start the Web GUI from the command line or using the
    Start CAD shell script.
    .
    If the dsmcad process is aborting without the webclient
    managed service active, setting the SCHEDMODE to POLLING
    mode instead of PROMPTED mode may also provide relief.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All TSM Mac customers that use Mac OS X      *
    *                 10.6 (Snow Leopard).                         *
    ****************************************************************
    * PROBLEM DESCRIPTION: The web interface will not start.       *
    *                      Schedules will also be missed if        *
    *                      polling mode is used.                   *
    *                                                              *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 6.1.3. Note that this is subject    *
    *                 to change at the discretion of IBM.          *
    ****************************************************************
    *
    

Problem conclusion

  • The problem has been fixed so that it no longer occurs.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC64589

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    61M

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-11-16

  • Closed date

    2010-01-18

  • Last modified date

    2010-01-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R61M PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61M

Reference #:

IC64589

Modified date:

2010-01-18

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