IC63755: SOME SQL QUERIES USED BY TIVOLI STORAGE MANAGER MONITORING AND REPORTING AGENT CAN CAUSE PERFORMANCE ISSUE.

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APAR status

  • Closed as program error.

Error description

  • Some SQL queries used by Tivoli Storage Manager Monitoring and
    Reporting Agent can cause performance issues.  The long queries
    can cause ITM  to timeout after 50 seconds.  When this happens,
    the ITM stops waiting to return the data and the Data Warehouse
    database will not be updated, however, the Monitoring and
    Reporting agent is not aware of the timeout and will continue
    the queries.  Some of the workspaces in Tivoli Enterprise Portal
    for the reporting and Monitoring agent will be empty.  Also some
    of the tables in the WAREHOUS database will be
    empty or missing.
    
    Some specific symptoms include the following :
    
    The Tivoli Enterprise Portal "Availability" workspace reports a
    "GENERAL ERROR" error code for the following workspaces :
    
    OBJECT NAME          OBJECT TYPE   OBJECT STATUS   ERROR CODE
    -----------          -----------   -------------   ----------
    Client_Missed_Files  CUSTOM        INACTIVE        GENERAL ERROR
    Schedule             CUSTOM        INACTIVE        GENERAL ERROR
    Node_Activity        CUSTOM        INACTIVE        GENERAL ERROR
    AGENTLOG             CUSTOM        INACTIVE        GENERAL ERROR
    
    The schedule workspace reports no data (empty). This is more
    likely to happen when a lot of data is returned from the TSM
    server on select queries. For example, a select command on the
    EVENTS table returned more than 30000 rows.
    
    
    Version and Platforms affected:
    Tivoli Storage Manager Monitoring and Reporting Agent 6.1 on all
    platforms.
    
    Additional Keywords:
    48946 zz61 zzrm61 itm timeout DSMAPI 49790
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All users of the Tivoli Storage Manager      *
    *                 Monitoring and                               *
    *                 Reporting Agent                              *
    ****************************************************************
    * PROBLEM DESCRIPTION: See error description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 6.1.3. Note that this is            *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC63755

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    61S

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-10-14

  • Closed date

    2010-01-04

  • Last modified date

    2010-02-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R61W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61S

Reference #:

IC63755

Modified date:

2010-02-03

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