IC63727: TIVOLI STORAGE MANAGER SERVER CRASH DURING OFFSITE RECLAMATION PROCESS WHEN INPUT VOLUME CANNOT BE MOUNTED.

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APAR status

  • Closed as program error.

Error description

  • A Tivoli Storage Manager server may crash when an offsite
    reclamation process is unable to mount the input volume.
    In this case, the input volume fails to be mounted because
    the volume previously failed to be checked out by a preceeding
    MOVE DRMEDIA command due a bulk area being full.
    
    The server activity log would show :
    
    ANR2017I Administrator ADMIN issued command:
    
     MOVE DRMEDIA * WHERESTATE=MOUNTABLE TOSTATE=NOTMOUNTABLE
     APPEND=NO SOURCE=DBBACKUP REMOVE=BULK
    ...
    ANR6696I MOVE DRMEDIA: CHECKOUT LIBVOLUME for volume VOL001L3 in
     library MYLIB starting.
    ANR8833E CHECKOUT LIBVOLUME: Volume VOL001L3 in library MYLIB
     is currently being checked in or checked out.
    ANR6698E MOVE DRMEDIA: CHECKOUT LIBVOLUME for volume VOL001L3 in
     library MYLIB failed.
    ...
    ANR1040I Space reclamation started for volume VOL002L3, storage
     pool MYCOPYPOOL
    ...
    ANR8833E MOUNT REQUEST: Volume VOL001L3 in library MYLIB is
     currently being checked in or checked out.
    ANR1401W Mount request denied for volume VOL001L3 - mount
     failed.
    
    The server crashes after the ANR1401W message
    
    Customer/L2 Diagnostics:
    
    The call stack of the core file produced by a Tivoli Storage
    Manager 6.1.2 server running on AIX 6.1 will show :
    
    (dbx) where
    pthread_kill(??, ??) at 0x900000000549450
    _p_raise(??) at 0x900000000548cc8
    raise.raise(??) at 0x90000000002b10c
    abort() at 0x900000000094544
    PsAbortServer(??) at 0x100ac4f20
    pkAbort(??) at 0x1000089d8
    pkLogicAbort(??, ??, ??, ??) at 0x100008e70
    DfTransferBitFile(??, ??, ??, ??, ??, ??, ??, ??) at ...
    TransferBitFileList(??, ??, ??, ??, ??, ??, ??, ??) at ...
    BfTransferBitFile(0x6, 0x0, 0x133558f70, 0x0, ...
    AfHandleOffsiteFile(??, ??, ??, ??, ??, ??, ??, ??) at ...
    RclmOffsiteVols(??) at 0x10090df5c
    AfRclmVolumeThread(??) at 0x10090d248
    StartThread(??) at 0x1000094a0
    (dbx)
    
    The dsmserv.err file will show a NULLROW001 error. For example :
    
    ANR7838S Server operation terminated.
    ANR7837S Internal error NULLROW001 detected.
    ANR7833S Server thread 3 (tid 103) terminated in response to
    program abort.
    
    TSM Versions Affected:
    TSM 5.4, 5.5 and 6.1 servers on all supported platforms.
    
    Additional Keywords:
    zz61 abend coredump
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users of   *
    *                 the offsite reclaimation process.            *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.1.3. Note that this is           *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Sun Solaris, Linux and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC63727

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    61A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-10-13

  • Closed date

    2009-10-20

  • Last modified date

    2009-10-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R61A PSY

       UP

  • R61H PSY

       UP

  • R61L PSY

       UP

  • R61S PSY

       UP

  • R61W PSY

       UP

  • R61Z PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61A

Reference #:

IC63727

Modified date:

2009-10-20

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