IC63460: PORTLETEXCEPTION ERRORS IN ADMINISTRATION CENTER WHEN USING TURKISH LOCALES

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When Turkish locals (regional settings) are used on a system
    hosting the Integrated Solutions Console with the Tivoli Storage
    Manager Administration Center, some actions in the
    Administration Center can cause a PortletException error to
    appear.
    
    Amongst these actions are:
    Storage Devices -> View Device Classes
    Storage Devices -> View Storage Pools -> Modify Storage Pool
    Storage Devices -> Create a Library -> Create Library
    Storage Devices -> Modify Library
    Server Maintenance -> Create Maintenance Script
    Server Maintenance -> Modify Maintenance Script
    
    The PortletException error is raised as the platform hosting the
    Integrated Solutions Console cannot be identified:
    Exception Type:   PortletException
    Message:
     com.tivoli.dsm.admcntr.cntl.core.DsmPortletController:processVi
    ew
    Root Cause:  com.tivoli.dsm.admcntr.util.DsmLogicException:
    DsmLogicException: ERROR: Server platform unknown
        at
    com.tivoli.dsm.admcntr.cntl.DsmExceptions.throwLogic(DsmExceptio
    ns.java:263)
        at
    com.tivoli.dsm.admcntr.comp.stgdevs.devclass.DevClassesTableMode
    l.load(DevClassesTableModel.java:134)
        at
    com.tivoli.dsm.admcntr.comp.stgdevs.devclass.DevClassesTableJspB
    ean.init(DevClassesTableJspBean.java:113)
        at
    com.tivoli.dsm.admcntr.cntl.core.DsmPortletController.createJspB
    ean(DsmPortletController.java:541)
        at
    com.tivoli.dsm.admcntr.cntl.core.DsmPortletController.processVie
    w(DsmPortletController.java:276)
        [...]
    
    These messages can also be found in file SystemErr.log in the
    Integrated Solutions Console / Administration Center
    installation log directory.
    The problem is caused due to a globalization problem with the
    Turkish dotted "i" that will impact the recognition of all mixed
    (upper-/lower-case) OS names with an "i" in it (for instance
    Windows, Linux, ...).
    
    This also has an influence on the functionality of the
    Administration Center Support Utility "supportUtil" as for
    instance on a Windows system some shell script (*.sh) are tried
    to be called instead of the batch files (*.bat).
    
    
    Tivoli Storage Manager Versions Affected:
    All Administration Center Versions 5.4, 5.5 and 6.1
    
    
    Initial Impact:
    Medium
    
    
    Additional Keywords:
    zz61 TSM ISC AC admin centre admincenter
    

Local fix

  • Change the locales (regional settings) to English and start/stop
    the ISC to pickup the changes.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All users of Tivoli Storage Manager          *
    *                 Administration Centers for which the         *
    *                 Turkish Locale is enabled.                   *
    ****************************************************************
    * PROBLEM DESCRIPTION: See error description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 6.1.3. Note that this is            *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  Sun Solaris, Linux,  and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC63460

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    61W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-09-30

  • Closed date

    2009-10-07

  • Last modified date

    2009-10-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R61A PSY

       UP

  • R61H PSY

       UP

  • R61L PSY

       UP

  • R61S PSY

       UP

  • R61W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

61W

Reference #:

IC63460

Modified date:

2009-10-29

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